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ITIL-4-Foundation (ITIL 4 Foundation) Exam is a globally recognized certification program that is administered by AXELOS, a UK-based organization that is responsible for the development and management of the ITIL framework. ITIL-4-Foundation-JPN exam is available in multiple languages and can be taken at authorized testing centers around the world. Upon completion of the program, candidates will receive the ITIL 4 Foundation certification, which is a valuable credential for IT professionals.
ITIL 4 Foundation exam is an internationally recognized certification offered by AXELOS, a global leader in providing best practice frameworks and guidance for managing IT services. ITIL 4 Foundation is the latest version of the ITIL (Information Technology Infrastructure Library) framework, which is widely adopted by organizations to manage their IT services efficiently and effectively. The ITIL 4 Foundation certification is designed for professionals who want to gain a fundamental understanding of the ITIL framework, its principles, and its practices.
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ITIL 4 Foundation Exam is designed to test a candidate's knowledge of the ITIL framework, including its key concepts, principles, and practices. It covers a range of topics, including service management, service value system, service value chain, and guiding principles. ITIL-4-Foundation-JPN exam is intended to provide a basic understanding of ITIL 4 and its role in IT service management.
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ITIL ITIL-4-Foundation日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Practices | 30% | - Service management practices
|
| ITIL Guiding Principles | 20% | - Progress iteratively with feedback - Focus on value - Collaborate and promote visibility - Optimize and automate - Think and work holistically - Keep it simple and practical - Start where you are |
| Four Dimensions of Service Management | 15% | - Value streams and processes - Information and technology - Organizations and people - Partners and suppliers |
| ITIL Service Value System | 20% | - Continual improvement - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Governance - Overview and purpose |
| Service Management Concepts | 15% | - Products and services - Service relationships: service providers, consumers, stakeholders - Value, outcomes, costs and risks |
ITIL 4 Foundation Exam (ITIL-4-Foundation日本語版) Sample Questions:
サービス管理の「組織と人々」の側面で説明されているのはどれですか?
- A. 契約と合意
- B. ワークフローとコントロール
- C. コミュニケーションとコラボレーション
- D. 入力と出力
Correct Answer: C 🗳️
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次のうち、利害関係者の成果を促進するためのコンポーネントとアクティビティの構成が含まれているのはどれですか?
- A. 「リリース管理」の実践
- B. サービス価値システム
- C. サービス関係管理
- D. サービス消費
Correct Answer: B 🗳️
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関係管理実践の目的には何が含まれますか?
- A. 利害関係者との関係の特定、分析、監視、および継続的な改善。
- B. 事前に定義された、ユーザーが開始したすべてのサービス要求を、効果的かつユーザーフレンドリーな方法で処理します。
- C. 主要サプライヤーとの協力関係を構築し、新たな価値を発見し実現します。
- D. サービスの提供が適切に評価されるように、明確なビジネスベースの目標を設定する
Correct Answer: A 🗳️
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サービス管理の定義は何ですか?
- A. 1 つ以上の出力によって有効になる関係者向けの結果
- B. サービスの形で顧客に価値を提供するための一連の特殊な組織能力
- C. 対象となる消費者グループのニーズに応えるために設計された 1 つ以上のサービスの正式な説明
- D. 継続的な価値の共創を確実にするために、サービスプロバイダーとサービス消費者によって実行される共同活動
Correct Answer: B 🗳️
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サプライヤーが組織に提供する契約を変更する場合、サービスへのリスクを評価する際に最も関与するのはどのプラクティスですか?
- A. 有効化の変更
- B. インシデント管理
- C. サービスレベル管理
- D. サービスリクエスト管理
Correct Answer: A 🗳️
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