Oracle 1Z1-1038 certification exam is designed to test the proficiency of professionals who are responsible for implementing and managing the Oracle Cross-Channel Contact Center Cloud 2019. With this certification, candidates demonstrate their knowledge and expertise in configuring and deploying the contact center solution, as well as their ability to troubleshoot and maintain the system.
In order to be eligible to take the 1Z1-1038 exam, candidates must have a solid understanding of customer experience management principles, as well as practical experience in implementing and managing contact center solutions. Candidates should also have a good grasp of Oracle's cloud-based solutions, including the Oracle Cross-Channel Contact Center Cloud solution and its related components.
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Oracle 1Z1-1038 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integrations and APIs | - Integration Technologies
|
| Surveys and Feedback Management | - Survey Configuration
|
| Oracle Service Cloud Architecture and Navigation | - Application Architecture
|
| Analytics and Reporting | - Reporting Framework
|
| Business Rules and Automation | - Automation Configuration
|
| Business Object Configuration | - Standard and Custom Objects
|
| Email, Chat and Cross-Channel Operations | - Interaction Management
|
| Knowledge Management and Customer Portal | - Self-Service Capabilities
|
| Workspaces and Agent Desktop | - Workspace Design
|
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