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Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SME Communications Solutions Overview | - IP Office and SMB communication fundamentals - Avaya SME portfolio architecture and components |
| Advanced Features and Applications | - Voicemail and unified messaging - Contact handling and call routing |
| Networking and Integration | - VoIP protocols and QoS considerations - SIP trunking and PSTN connectivity |
| Maintenance and Troubleshooting | - Fault isolation and diagnostics - System upgrades and patch management |
| Installation and Configuration | - System deployment and initial setup - Endpoint configuration and user provisioning |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
A customer has just added an ISDN trunk card to their IP412. As soon as the system was powered up the IP Office started doing a rolling reboot. What is the first step you should do to isolate the trouble?
- A. Re-install the IP Office Professional License.
- B. Upgrade the system to the current GA software.
- C. Default the IP Office.
- D. Remove the daughter boards.
- E. Remove the Embedded Voicemail Card.
Correct Answer: D 🗳️
A client requests to setup VoiceMail Pro to backup voicemails, user settings, and greeting and module recordings to another server on the LAN for safety on a weekly basis. Which three steps are required? (Choose three.)
- A. Select the UNC share as the destination on the VoiceMail Pro server.
- B. Configure the backup settings on the VoiceMail Pro server.
- C. Select the mapped drive as the destination on the VoiceMail Pro server.
- D. Create a network share with permissions to store backups.
- E. Map a drive to an available network share.
Correct Answer: A,B,D 🗳️
With the release of 1.2 CCR, you now have the ability to have Wallboards. How is the number of unique Wallboard accounts determined?
- A. It is a separately licensed feature of CCR.
- B. It is equal to the number of licensed Administrators.
- C. It is equal to the number of licensed Supervisors.
- D. It is equal to the number of licensed Users.
Correct Answer: C 🗳️
Which two settings are required to receive emails as a QoS Alarm from a remote IP Office site? (Choose two.)
- A. Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send messages then go to the SMTP tab and insert the email used by VMPRO.
- B. Go to System > SMTP tab, put email address to the destination of all messages.
- C. Go to System > SMTP tab, put the email address used by IP Office to send the message.
- D. Go to System > "System event" tab > Alarm Tab, create the new alarm and insert the email address that must receive the QoS alarm message.
- E. Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send message.
Correct Answer: C,D 🗳️
Which two are power options for IP telephones on the IP Office? (Choose two.)
- A. Class "B" 24 Volt power supply
- B. 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup
- C. Class "A" 24 volt power supply
- D. Power over Ethernet switch conforming to 802.3af standards
Correct Answer: B,D 🗳️
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