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Avaya 6002-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance, Monitoring & Troubleshooting | 10% | - Gateway and endpoint troubleshooting - Common fault isolation and resolution - Alarm monitoring and logging - Backup and restore procedures |
| Topic 2: Avaya Aura Communication Manager R6.0 Installation & Deployment | 25% | - Server platforms and templates - System Platform and WebLM licensing - Software installation and upgrade procedures - Survivable remote and duplex configurations |
| Topic 3: Features, Protocols & Interoperability | 15% | - SIP, H.323, and DCP protocols - Integration with Session Manager and third-party systems - Encryption and security settings - Shuffling, hairpinning, and media management |
| Topic 4: System Configuration & Administration | 30% | - Media gateways and circuit packs - IP endpoints, DCP, and SIP devices - SAT commands and system parameters - Trunk groups, signaling, and call routing |
| Topic 5: CM Messaging Integration & Configuration | 20% | - CM Messaging server installation - Mailbox and user provisioning - Integration with Communication Manager - Voice mail features and call coverage |
Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Sample Questions:
1. When configuring a G450 Media gateway, which two port settings must be set? (Choose two)
A) Auto-negotiation enabled
B) Full Duplex
C) 100 MB port speed
D) FTP Server
2. Which greeting should be received when you are calling the messaging Hunt group?
A) Welcome to messaging
B) Your call is being answered by Audix
C) Welcome to Audix
D) Please leave a message after the tone
3. Which three servers can be upgraded to communication manager Release 6.0? (Choose three)
A) S8800
B) S8510
C) S8300D
D) S8300C
4. Which two statements describe the new procedures that a customer can use to directly and permanently turn ON or OFF licensed features in CM 6.0? (Choose two)
A) Customers can turn features ON or OFF using the change system parameters customer-options command on the system access terminal (SAT).
B) Customers can PDLS directly to turn futures ON or OFF and then download and install a new license file with the updated features.
C) Customers can turn features ON or OFF using the WebLM server and the system platform management Console
D) Customers can turn features ON or OFF using the system management interface features administration page.
5. Which screen is used while upgrading the system platform from release 6.0.0.09 to release 6.0.0.11?
A) Console domain Server Management Platform Upgrade
B) Console domain Server Management Path management
C) Communication manager Web interface
D) Console domain Virtual Machine Management
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: C | Question # 3 Answer: A,B,C | Question # 4 Answer: B,C | Question # 5 Answer: A |







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