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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which two statements about CMS and CM connectivity are true? (Choose two)

A) If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
B) The switch and CMS can he connected through a network.
C) The switch can have a direct-connect to the CMS
D) If the switch uses a CLAN card, the switch must be direct-connected to the CMS

2. Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?

A) Local
B) External
C) Adjunct
D) Integrated

3. A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I

A) Percent Allocation Distribution
B) Service Objective
C) Predicted Waft Time
D) Dynamic Queue Position

4. At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?

A) Use the add station next CM SAT command to program each telephone set and assign buttons
B) Create a template telephone set and use the qcopy station xxxx CM SAT command
C) Create a template telephone set and use the duplicate station xxxx CM SAT command
D) Use CMS to perform the bulk administration of telephone sets and buttons.

5. The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?

A) Increase the Free Space Allocation on the CMS
B) Increase the File System Partition size on the CMS.
C) Increase the number of VDNs on the Communication Manager
D) Increase the Data Storage Allocation on the CMS.

Solutions: