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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. The Loyalty Administrator for Northern Trail Outfitters (NTO) defines Basic and Premium as the two Tiers for its Insider program. They want to define a free product sample for all members in Premium Tier.
How does NTO configure tiers within the Loyalty Program to give vouchers for members in the Premium Tier?

A) Voucher Management and Benefit Action
B) Voucher Management and Benefits Setup
C) Voucher Management; Benefits Setup (in Program console); Benefit Action to define downstream actions and FLOW - Benefit action for orchestration
D) Voucher Management; Benefits Setup (in Program console); Benefit Action to process benefits

2. Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app.
What does the Salesforce Administrator have to do?

A) Use standard Order Lookup on the Loyalty Ledger object
B) Use the standard Order Lookup of the Transaction Journal Object
C) Create a custom Lookup field in Transaction Journal object to save the order purchased by the Loyalty member.
D) Create a custom text field in Transaction Journal object to save the order purchased by the client.

3. A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels.
Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night's stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue.
Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group's goals?

A) Non-Qualifying Points
B) Non-Qualifying and Qualifying Points
C) Tier Qualifying Points
D) Qualifying Points

4. A Loyalty Manager wants to send an SMS to a member's mobile device after the member has made a purchase and their non-qualifying points have been increased.
An integrated solution between Salesforce Loyalty Management and Salesforce Marketing Cloud is proposed to meet this business need.
Which two Salesforce solutions are required to meet the business's needs?

A) Marketing Cloud Mobile Push
B) Marketing Cloud MobileConnect
C) Marketing Cloud Connect
D) Marketing Cloud Personalization

5. In which two scenarios should an Administrator use member engagement attributes?

A) Member is eligible for 'Bonus days" if the member constantly speeds more than $500 each month for a year.
B) Member attends three trainings between March 1st and April 30th to get 200 bonus points.
C) Member buys apparel online and gets 400 bonus points if the member belongs to Gold Tier only.
D) Member enrolls in "welcome aboard" promotion for free surprise gift every quarter.

Solutions: