To become a ServiceNow Certified Implementation Specialist in Customer Service Management, you must pass the CIS-CSM exam. CIS-CSM-JPN exam consists of 60 multiple-choice questions and has a time limit of 90 minutes. The passing score for the exam is 70%, and the exam fee is $150.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf

To be eligible to take the ServiceNow CIS-CSM certification exam, candidates must have a solid understanding of the ServiceNow platform and have practical experience in implementing customer service management solutions. They must also have completed the ServiceNow Customer Service Management Fundamentals course and have a good understanding of ITIL best practices.

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ServiceNow CIS-CSM Exam is a comprehensive exam that requires extensive preparation and study. CIS-CSM-JPN exam consists of 60 multiple-choice questions, and candidates have 90 minutes to complete it. The passing score for the exam is 70%, and candidates can retake the exam if they fail to pass it on the first attempt.

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