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The CIS-HAM exam consists of 60 multiple-choice questions that need to be answered within 90 minutes. CIS-HAM exam covers various topics such as hardware asset management processes, CMDB (Configuration Management Database), discovery, procurement, lifecycle management, and software asset management. CIS-HAM exam is based on ServiceNow's latest release, ensuring that the certified professionals are up-to-date with the latest features and functionalities of the platform. Upon passing the exam, the candidate will receive a certificate that demonstrates their proficiency in managing hardware assets using ServiceNow platform.
ServiceNow CIS-HAM (Certified Implementation Specialist - Hardware Asset Management) Certification Exam is a highly regarded certification that validates a professional's expertise in implementing and managing hardware asset management on the ServiceNow platform. Certified Implementation Specialist - Hardware Asset Management certification exam is designed for IT professionals who are responsible for managing the hardware assets of an organization, including procurement, deployment, maintenance, and disposal.
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ServiceNow CIS-HAM certification exam is an excellent opportunity for IT professionals to showcase their expertise in hardware asset management using the ServiceNow platform. Certified Implementation Specialist - Hardware Asset Management certification exam covers a wide range of topics, including hardware asset lifecycle management, software asset management, contract management, financial management, and reporting. Candidates who pass the exam will demonstrate their ability to configure the ServiceNow platform to meet the unique needs of their organization and ensure compliance with industry standards.
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ServiceNow CIS-HAM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Practical Management of IT Assets | 30% | - Inventory and Stock Management - Contract and Change Management - Consumables - Asset Lifecycle Automation
|
| Topic 2: Financial Management of IT Assets | 5% | - IT Cost Management (Depreciation, TCO) - Hardware Contract Financials |
| Topic 3: Data Integrity – Attributes and Data Sources | 27% | - Assets vs Configuration Items (CIs) - Trustworthy Data Fundamentals - Hardware Discovery and Normalization
|
| Topic 4: Operational Integration of IT Asset Management | 18% | - Hardware Asset Workspace - Data Accuracy and Data Hygiene - Reports and Dashboards - Requests and Procurement |
| Topic 5: IT Asset Management Overview & Fundamentals | 20% | - Personas, Roles, and Groups - Implementation Best Practices - IT Asset Management Basics - Hardware Asset Lifecycle |
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