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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. How can Sharing Sets be used to share records with Customer Community users?

A) Create one Sharing Set, select the 'All Objects options for the Sharing Set, and add the Customer Community profiles to the Sharing Set.
B) Create one Sharing Set and use a Sharing Rule to share records with users in the Sharing Set.
C) Create one Set per object and add the Customer Community profiles to each Sharing Set.
D) Create one Sharing Set and add the objects to share in the Sharing Set.

2. Universal Containers (UC) is a conglomerate with various lines of business operating worldwide. UC helps finance crop research, provides insurance services to coffee growers, and manufactures specialized coffee machines and other products. UC also has a franchise unit to help grow its franchise business worldwide. UC is planning to build multiple portals and sites to support itsvarious lines of business.
What two points should UC keep in mind when selecting a template for these sites and portals?
Choose 2 answers

A) Industry-specific templates are available today but not Lightning Bolt solutions.
B) InsuranceAgent Portal template becomes available once Financial Services Cloud is correctly set up in an org.
C) Industry-specific Lightning Bolt solutions are available today but not templates. Pencil & Paper
D) Industry-specific templates as well as Lightning Bolt solutions areavailable today.

3. Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for the customers.
Which limitation could cause a potential issue for UC?

A) External Apps license does NOT allow self-registration.
B) External Apps license does NOT allow access to cases.
C) External Apps license does NOT download documents out-of-the-box.
D) External Apps license does NOT allow access to custom objects.

4. DreamHouse Realty (DR) is designing a digital experience for its global real estate team. The realtors will need access to Knowledge, reports and dashboards, and Leads coming in from the website. Leads are converted to Opportunities by an internal DR deal desk.
Which license type meets this requirement?

A) Channel Account
B) Customer Community Plus
C) Partner Community
D) Customer Community

5. Universal Containers (UC) wants to create a do-it-yourself site for its existing and prospective customers. The site will contain articles, belong manuals, and FAQs. Users will be able to ask questions and answer other users' questions on the site.
Which two Experience Cloud features should UC focus on as it starts building out the site?
Choose 2 answers

A) Guest user and public access settings
B) Content Delivery Network
C) Public Site Connect
D) Document Library Model (DLM)

Solutions: