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HP HP2-B91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Warranty, Support and Program Knowledge | 20% | - Sales incentives and partner programs - HP warranty and return policies - HP supplies recycling program |
| Topic 2: Market and Competitive Positioning | 25% | - HP security, reliability, and quality advantages - Competitor product comparison - Market trends and business opportunities |
| Topic 3: Sales Strategy and Customer Needs Analysis | 25% | - Identifying customer usage patterns and requirements - Cost-per-page and total cost of ownership - Handling common customer objections - Value proposition and solution selling |
| Topic 4: HP Imaging and Printing Supplies Product Knowledge | 30% | - Original HP vs compatible/remanufactured supplies - Compatibility and specification matching - Ink and toner technology fundamentals - Environmental benefits and sustainability |
HP Imaging and Printing Supplies - Sale Sample Questions:
What are primary factors in the explosion of digital content? (Select two.)
- A. better print quality
- B. faster print speeds
- C. mobility and the internet
- D. analog to digital content
Correct Answer: C,D 🗳️
Which group represents illegal competition in the aftermarket?
- A. counterfeit
- B. refill
- C. 3rd party products
- D. retail
Correct Answer: A 🗳️
What helps compensate for known cartridge component wear?
- A. HP All-In-One cartridge
- B. electro-photographic adjustment with the smart chip
- C. shake free cartridges
- D. HP printer built-in alerts
Correct Answer: B 🗳️
What can a reseller do after successfully passing the Channel Partner Anti-counterfeit Audit?
- A. sign the HP preferred partner contract
- B. promote the audit outcome to customers
- C. act as a distributor if the pass rate attained was 75% or higher
- D. request up to 2.5% additional discount on laser products
Correct Answer: C 🗳️
What is the target market for the tri-chamber Deskjet cartridge?
- A. customers who need to print large format documents
- B. customers with moderate print needs who are seeking a convenient choice
- C. customers with high daily print volumes of office documents
- D. customers focused on maximum print speed
Correct Answer: B 🗳️
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