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HP HP2-H29 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Support, Maintenance, and Lifecycle Management | - Lifecycle management of POS solutions - Warranty and service offerings |
| HP Retail Point of Sale Portfolio Overview | - HP POS hardware components (terminals, printers, peripherals) - HP retail solution positioning and value proposition |
| Solution Selling and Positioning | - Competitive differentiation in retail POS market - Mapping HP POS solutions to customer scenarios |
| Deployment and Integration Considerations | - Implementation and rollout best practices - System integration and compatibility considerations |
| Retail Environment and Customer Requirements | - Customer pain points in point-of-sale deployments - Retail industry workflows and operational needs |
HP Selling HP Retail Point of Sale Solutions - Sample Questions:
What is a way for retailers to use HP retail solutions to create a more personalized shopping experience?
- A. Provide attractive and functional merchandising solutions for a more modern shopping experience.
- B. Provide interactive websites, smartphone apps, and social apps to give the customer easy access to information.
- C. Integrate retail solutions with the customer's IT and printing solutions for a full end-to-end business solution.
- D. Attract and engage consumers with touch-enabled digital signage.
Correct Answer: D 🗳️
What should you do first to address objections from a customer?
- A. Ignore the objection.
- B. Ask clarifying questions.
- C. Try an aggressive close.
- D. Agree with the objection and move on.
Correct Answer: B 🗳️
Which technology do HP mobile point of sale solutions leverage to help provide a more personalized service to retail customers?
- A. tablets
- B. interactive kiosks
- C. notebooks
- D. desktop PCs
Correct Answer: A 🗳️
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Which customer expectation must be met by a POS solution?
- A. Value for their investment
- B. Fair pricing
- C. Understanding of the services included
- D. A secure transaction environment
Correct Answer: A 🗳️
Why is HP's involvement with organizations such as the National Retail Federation (NRF) Association for Retail Technology Standards (ARTS) Business Model initiative important?
- A. It shows that HP listens to their retail customers and the retailer's customers.
- B. It shows that HP empowers retailer agility through innovation.
- C. It shows that HP has aggressive but achievable goals as part of its strategy.
- D. It shows that HP is heavily involved with supporting the retail industry.
Correct Answer: B 🗳️
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