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HP HP2-H82 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Selling Strategies & Positioning | 25% | - Position HP supplies against competitors - Communicate total cost of ownership - Effective sales techniques for supplies |
| Customer Needs Identification & Solution Matching | 25% | - Address customer concerns and objections - Assess customer printing and usage requirements - Recommend appropriate HP supplies solutions |
| HP Supplies Portfolio & Value Proposition | 30% | - Original HP supplies benefits and quality - Overview of HP supplies categories - Genuine vs. non-genuine supplies comparison |
| Competitive Landscape & Business Impact | 20% | - Understand market competition - HP tools and resources for sales support - Impact of genuine supplies on device performance |
HP Selling HP Supplies 2019 Sample Questions:
Question 1
Which original HP ink feature helps avoiding ink clogging?
A. reliability
B. durability
C. premium ink ingredients
D. Planet Partners program
Question 2
You are delivering your message of original HP versus non-original HP and you want to make your customer aware the best way to accomplish this?
A. by explaining the HP ink technologies in detail
B. by letting your customer use non-HP first and after they have an issue, switch them back to original HP
C. by focusing on the tests done by Buyers Lab and Spencer Labs
D. by sending them the ink tests done by HP at the HP test center
Question 3
Which statement describes the warranty on HP laser supplies?
A. HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.
B. HP LaserJet cartridges follow the warranty as per the label on the pack.
C. There is no end of warranty date on HP LaserJet cartridges.
D. No warranty is applicable to HP laser supplies.
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: B |
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