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ITIL Foundation ITILF Exam
ITIL Foundation ITILF Exam which is related to ITIL Foundation and credits toward Exin ITIL Foundation Certification. This ITILF exam validates a Candidate knowledge and skills of IT Service Management as a practice, ITIL Service Cycle, technology, architecture, competence, and training.
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BCS ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management Concepts | - Purpose and value of service management - Key ITIL concepts and terminology |
| Topic 2: ITIL Value System & Principles | - Service Value System (SVS) - Guiding principles |
| Topic 3: Key Practices & Lifecycle Activities | - Incident management - Change enablement - Service desk and support practices |
| Topic 4: Four Dimensions of Product and Service Management | - Information and technology - Value streams and processes - Organizations and people |
| Topic 5: Continual Improvement | - Application of improvement in services - Continual improvement model |
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