Prerequisites of ISEB ITILF2011 Exam

• Candidates must have an email address created on the ISEB website.
• Candidates must have a valid account on the ISEB website.
• Candidates must have obtained the ITIL Foundation Level 2 certificate.
• Candidates must be registered with ISEB.
• The candidate must be a member of the payment gateway system of ISEB.
• If the candidate has obtained the ITIL Foundation Level 3 then he/she can take this exam immediately after that.
• Candidates must have a minimum of five years of experience in the field of service management from an authorized body, for example from a body authorized by the UK Chartered Institute of IT Service Management or any other authorized body.
• Candidates must not have taken the exam within six months of the beginning of this exam.

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Certification Topics of ISEB ITILF2011 Exam

Topics covered in the Certification exam are covered in the following percentages:

• Business value chartering and service contract management 20%
• Specifying and implementing standards for service support 15%
• Service strategy for Business Continuity and Service Availability 20%
• Management of people, processes, and technology 30%
• Defining service requests with operational support systems. 40
• Quality management for business continuity and incident management 15%

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What are the steps to follow for the registration of the ISEB ITILF2011 Certification Exam

The steps to follow for the registration of this exam are as follows:

• The applicant must select the Exam Code and the format of the exam and the location where he/she would like to take it from.
• The applicant must pay for his/her exam fee using a credit or debit card.
• Go to the website of the ISEB, and follow the links given to register for the exam.
• All students have to identify themselves as a member of ISEB prior to registration. This can be done by clicking on the login button that is located right under the logo.
• On the next page, enter your ISEB member number and your date of birth in the appropriate boxes, then click on Login.
• The applicant must select the region where he/she will be taking the exam.