Certification Path
The ITILSC-OSA certification includes only one ITILSC-OSA certification exam.
Preparation Process
Career Benefits
Those students who nail the qualifying test will obtain ITIL Certification in Operational Support and Analysis. Some of the job roles that the certified professionals can think about include a Configuration Manager, a System Software Manager, an Availability Manager, a Network Support Specialist, a Problem Manager, a Database Administrator, an IT Operations Manager, an Application Support Specialist, and a Network Control Manager. The average remuneration for these positions is $98,000 per annum.
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EXIN ITILSC-OSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Problem Management | - Problem Management Process
|
| Functions and Roles | - Operational Roles & Functions
|
| Technology and Implementation Considerations | - Technology in OSA
|
| Access Management | - Access Management Process
|
| Request Fulfilment | - Request Fulfilment Process
|
| Introduction to Operational Support and Analysis | - Overview of OSA in ITIL Service Lifecycle
|
| Service Desk | - Service Desk Function
|
| Event Management | - Event Management Process
|
| Incident Management | - Incident Management Process
|
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