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WGU Information Technology Management QGC1 Sample Questions:

1. What is the expert system type of artificial intelligence?

A) A system that imitates the reasoning processes used by skilled humans
B) A system that attempts to emulate the way a typical human brain works
C) The longest identified stretch of dependent activities measured from start to finish
D) Knowledge-based information system that accomplishes specific tasks on behalf of its users

2. Which information system facilitates the sharing of data between the human resources and purchasing department in the same corporation?

A) Geographic information system (GIS)
B) Executive support (ES)
C) Enterprise resource planning (ERP)
D) Customer relationship management (CRM)

3. What is the purpose of the continual service improvement (CSI) stage in the Information Technology Infrastructure Library (ITIL)?

A) It mandates an overhaul of IT systems every year to keep up with technological advancements and industry standards.
B) It focuses on reducing IT costs by implementing saving measures and optimizing resource allocation.
C) It serves as a foundational step before moving on to other stages during the initial implementation of ITIL.
D) It ensures IT services are aligned with changing needs, enabling ongoing changes to maintain relevance and effectiveness.

4. A business struggles to manage inquiries and follow-ups because data is spread across different systems.
Which software type could address this problem?

A) Customer relationship management system
B) Enterprise resource planning solution
C) Digital marketing management system
D) Advanced business intelligence platform

5. Which hardware component controls and carries out operations within a computer system?

A) Graphics card
B) Processor
C) Hard drive
D) Random access memory

Solutions: