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Microsoft MB-230 exam is designed for individuals who want to become Microsoft Dynamics 365 Customer Service Functional Consultants. Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) certification exam is a great way to demonstrate your knowledge and expertise in customer service management. MB-230J exam covers a wide range of topics, including customer engagement, service level agreements, case management, and knowledge management. It is an excellent opportunity for professionals to showcase their skills in customer service management and advance their careers.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
MB-230 Structure
- The cost of such an exam is $165 based on the country, where the exam is proctored.
- The number of questions ranges from 40 to 60.
- It is delivered in English.
- Candidates can take 180 minutes to complete the final exam.
- The format of the questions can be multiple-choice, drag and drop, build lists, active screen, etc.
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Microsoft MB-230 Exam covers a broad range of topics, including configuring customer service settings, creating cases and knowledge articles, managing entitlements and service level agreements, and creating reports and dashboards. MB-230J exam is intended for individuals who have a solid understanding of customer service processes and Microsoft Dynamics 365 functionality. Candidates who pass the exam can help organizations improve their customer service processes and provide exceptional customer experiences.
Microsoft MB-230日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implement Microsoft Power Platform integration | 2-6% | - Integrate Power Apps and Power Automate
|
| Implement routing and work distribution | 2-6% | - Configure unified routing
|
| Implement Connected Customer Service | 2-6% | - Set up IoT and field service integration |
| Manage cases and knowledge management | 51-55% | - Implement knowledge management
|
| Implement scheduling | 10-14% | - Configure service scheduling
|
| Implement Customer Service multi-session experience | 5-9% | - Configure Customer Service workspace
|
| Manage entitlements and service level agreements (SLAs) | 15-19% | - Implement SLAs
|
| Manage analytics, visualizations, and insights | 5-9% | - Implement Customer Voice surveys and feedback - Create and manage dashboards and reports
|







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