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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. A company uses Microsoft Dynamics CRM 2011.
You need to ensure that you are not booked for any service activities while you are on vacation.
Which of the following options will achieve the goal?
(Choose all that apply.)

A) Add an appointment in Microsoft Outlook showing the time as Busy and track the appointment in Microsoft Dynamics CRM.
B) Add a service restriction to your work schedule.
C) Use the Schedule Time Off feature.
D) Edit a new weekly work schedule and set your work capacity to zero.

2. A company uses Microsoft Dynamics CRM 2011.
Client computers run Microsoft Dynamics CRM 2011 for Microsoft Office Outlook.
Which of the following statements about conditional formatting in Microsoft Dynamics CRM for Outlook are
true?
(Choose all that apply.)

A) With the appropriate rights, conditional formatting can be applied to system views.
B) Views that include conditional formatting can be shared.
C) Microsoft Dynamics CRM fields are available to the conditional formatting tool as user-defined fields in the Filter dialog box.
D) Conditional formatting is available only on client computers that are running Outlook 2010.

3. Which of the following statements about Microsoft Dynamics CRM 2011 opportunities is true?

A) A Price List is required to add products to an opportunity.
B) All quotes related to an opportunity must be in the same currency.
C) The Pipeline Phase field is mandatory.
D) Opportunities can be created for leads.

4. A company uses Microsoft Dynamics CRM 2011. You need to ensure that a specific customer is
always offered afternoon service appointments with the customer's preferred service technician.
Each service technician is a Microsoft Dynamics CRM 2011 user.
What should you do?

A) Create a service with a selection rule listing the preferred user. Add a service restriction on the user for the morning hours.
B) Create a service with a selection rule listing the preferred user. Change the preferred user's work hours to the afternoon.
C) On the customer's account, set the service preferences for preferred time and preferred user.
D) On the preferred user's record, set the service preference for the account and the preferred work hours.

5. You need to schedule a phone call to a group of Accounts and Contacts,
followed three days later by an email message.
What should you do?

A) Create two quick campaigns.
B) Create one campaign with one marketing list.
C) Create one campaign with two marketing lists.
D) Create one quick campaign.

Solutions: