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Microsoft MB7-231 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Relationship Management Overview | 15% | - Application Architecture & Components - Introduction to Relationship Management |
| Topic 2: Campaigns & Segmentation | 15% | - Creating & Managing Campaigns - Segmenting Contact Lists |
| Topic 3: Contact Management | 20% | - Creating & Maintaining Contacts - Classification & Profiling |
| Topic 4: Relationship Management Setup | 20% | - Core Configuration Settings - Integration with Outlook & Other Modules |
| Topic 5: Interactions & Document Management | 15% | - Document Logging & Attachments - Recording & Tracking Interactions |
| Topic 6: Opportunity & Task Management | 15% | - Tracking Sales Opportunities - Scheduling & Assigning Tasks |
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