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Salesforce NP-Con-102 Exam Syllabus Topics:

Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. A nonprofit, who does a lot of mail appeals to donors, asks their consultant for the best solution to keep their constituents' addresses formatted properly to ensure the mail reaches them. What should the consultant recommend?

A) Sender Authentication Package
B) Customer Data Platform
C) NPSP Address Management
D) Insights Platform Data Integrity

2. A human services nonprofit needs to track client goals and action items related to those goals. The nonprofit is unsure whether Program Management Module alone will meet its requirements. The nonprofit is considering whether to implement Nonprofit Cloud Case Management. What should the consultant discuss with the nonprofit?

A) Program Management Module can track Case Plans and Action Items.
B) Program Management Module has custom objects for calendars and activities.
C) Case Management requires Experience Cloud licenses.
D) Case Management has a custom object for tracking goals.

3. A Salesforce admin changes an Engagement Plan Template as requested by the development team. The development manager expects to see the changes reflected on an existing Engagement Plan using that Template on a campaign. Why is the development manager unable to see the Template changes?

A) The development manager requires additional permissions for the new Engagement Plan Template changes.12
B) Engagement Plan Template changes need to propagate through t7he pla8tform.
C) Changes to Engagement Plan Templates only affect new Engagement Plans.56
D) Engagement Plan Template changes must be accepted by the user on the Template detail record first.34

4. A Nonprofit Cloud consultant is troubleshooting Accounting Subledger records that are not being created as expected. What should the consultant use to see which jobs have run recently and whether there have been any errors?

A) Monitor Workflow Services
B) Event Monitoring Analytics App
C) Scheduled Jobs

5. A married couple has each donated to a nonprofit organization. The organization wants to track that they are part of the same household. Which step must be performed in Nonprofit Cloud as part of the solution?

A) Create one Person Account to track the household members together.
B) Create an Opportunity Contact Role record for each household member.
C) Create a Party Relationship Group whose type is Household.

Solutions: