The PR000370 certification exam is one of the most sought-after ServiceNow exams and is ideal for individuals who want to demonstrate their expertise and proficiency in managing the ServiceNow platform. PR000370 exam tests candidates on their ability to configure and manage workflows, user roles, policies, and controls, alongside the ability to monitor, report, and maintain the platform. PR000370 exam also covers topics such as ITIL foundation, scripting and coding, reporting, and integrations with other third-party tools.
ServiceNow PR000370: ServiceNow Certified System Administrator exam is a proctored exam that consists of 60 multiple-choice questions. PR000370 exam has a duration of 90 minutes, and the passing score is 70%. PR000370 exam covers various topics, including ServiceNow instance setup and management, user and group administration, data management, reporting and dashboards, integrations, and ServiceNow best practices.
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ServiceNow PR000370 certification exam is designed for IT professionals who want to demonstrate their expertise in managing and configuring the ServiceNow platform. Candidates should have a strong understanding of IT service management concepts and ServiceNow functionality, as well as hands-on experience with the platform. Achieving this certification is a valuable credential for IT professionals and can lead to greater career opportunities and higher salaries.
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ServiceNow PR000370 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITSM Core Applications | 20% | - Incident, Problem, Change, and Configuration Management - SLAs, CMDB, and Knowledge Management |
| Topic 2: Security & Access Control | 15% | - Users, groups, roles, and departments - Access Control Lists (ACLs) and security rules |
| Topic 3: Self-Service & Automation | 20% | - Flow Designer, notifications, and approvals - Service Catalog, record producers, and request fulfillment |
| Topic 4: Instance Configuration | 15% | - System properties, plugins, and update sets - Branding, themes, and system settings |
| Topic 5: Database Management | 15% | - Extending tables, database views, and indexes - Tables, fields, relationships, and data schema |
| Topic 6: User Interface & Navigation | 15% | - Platform navigation, lists, forms, filters, and views - Global search, modules, and application menus |







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