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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Competency 7: Forecasting | - Forecast accuracy measures - Qualitative forecasting methods - Quantitative forecasting methods (moving averages, exponential smoothing) |
| Topic 2: Competency 5: Capacity Planning and Facility Layout | - Location analysis and decisions - Capacity planning strategies - Facility layout types (process, product, cellular, fixed-position) |
| Topic 3: Competency 6: Production Planning and Scheduling | - Master Production Schedule (MPS) - Theory of Constraints (TOC) - Aggregate planning - Material Requirements Planning (MRP) - Just-in-Time (JIT) and Kanban systems |
| Topic 4: Competency 3: Process Improvement and Problem Solving | - Cause-and-effect diagrams (fishbone diagrams) - Plan-Do-Study-Act (PDSA) cycle - Six Sigma methodology - Statistical Process Control (SPC) - Lean operations and waste elimination |
| Topic 5: Competency 2: Quality Management | - Total Quality Management (TQM) - Cost of quality (prevention, appraisal, internal/external failure) - Quality management philosophies (Deming, Juran, Crosby) - Malcolm Baldrige National Quality Award criteria |
| Topic 6: Competency 4: Supply Chain Management | - Supply chain design and strategy - Sourcing and procurement - Logistics and distribution - Inventory management |
| Topic 7: Competency 1: Operations Management Fundamentals | - History and evolution of operations management - Operations strategy and competitive priorities - Product and service design |
WGU Operations Management (C215, VDC2) Sample Questions:
A company suddenly finds demand has increased to 140% of its previous capacity. It has been able to hire only a fraction of the employees previously laid off, and a warehouse fire destroyed 80% of its inventory.
Which two options does the company have to rapidly meet the new demand?
Choose 2 answers
- A. Hire and train new full-time employees
- B. Build new production facilities
- C. Hire temporary workers
- D. Subcontract a portion of production capacity
Correct Answer: C,D 🗳️
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What is a bottleneck in a flowchart?
- A. Multiple storage areas
- B. The point where production is evened out
- C. Two stages operating independently
- D. The longest task in the process
Correct Answer: D 🗳️
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Which statement is true about capacity requirements planning (CRP)?
- A. Human capital adequacy is analyzed for given work centers and production items.
- B. Production capacity is created for future production items.
- C. Each product item is individually addressed regardless of relevant holistic processes.
- D. Available capacity is compared to calculated workloads of relevant items.
Correct Answer: D 🗳️
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What is the third basic element in the just-in-time (JIT) system if the first element is total quality management (TQM) and the second is JIT manufacturing?
- A. Respect for people
- B. Capacity utilization
- C. Quality circles
- D. Simply organized inventory
Correct Answer: A 🗳️
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What would be an organization's next step after it has revised or implemented new operations?
- A. Reverse the order of the operation to determine that all workers know how to complete the operation
- B. Revise the order of the operation before putting it into service to ensure the order of the operation
- C. Conduct a final analysis of the existing operation one more time
- D. Follow up to make sure the new operation resolves quality problems
Correct Answer: D 🗳️
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