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Salesforce Salesforce-Loyalty-Management Exam Syllabus Topics:
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Reference: https://trailheadacademy.salesforce.com/certificate/exam-loyalty-management-ap---AP-212
Salesforce Loyalty Management Accredited Professional Sample Questions:
In order to view the information pertaining to a member's recent transactions and manual adjustments on the Contact record, what are the two suggestions that an IT Administrator should propose to the Member Services team? Select two
- A. Incorporate the Member Service Manager Home Dashboard on the Contact record
- B. Incorporate the 'Member Summary Embedded Dashboard' on the Contact record
- C. Incorporate the 'View Member Profile' component on the Contact record
- D. Incorporate the 'Transaction Journals' related list on the Contact record
Correct Answer: B,D 🗳️
Explanation: Only visible for DumpExam members. You can sign-up / login (it's free).
A customer from an airlineLoyalty program purchases a ticket, which will accrue qualifying and non- qualifying points according to the Loyalty rules.
Which two automations can be used to set up transactions and points accrual?
- A. Autolaunched Flow (No Trigger)
- B. Evaluation Flow
- C. Screen Flow
- D. Schedule-Triggered Flow
Correct Answer: B,D 🗳️
Explanation: Only visible for DumpExam members. You can sign-up / login (it's free).
A Customer Support Manager noticed that the customers support team's performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time.
What is the standard solution to display the information regarding the Loyalty?
Program Member on the case detail page?
- A. Develop a custom component
- B. Embed Loyalty Member Profile Cards
- C. Create a Screen Flow
- D. Create formula fields on Case Object
Correct Answer: B 🗳️
Explanation: Only visible for DumpExam members. You can sign-up / login (it's free).
Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app.
What does the Salesforce Administrator have to do?
- A. Use standard Order Lookup on the Loyalty Ledger object
- B. Use the standard Order Lookup of the Transaction Journal Object
- C. Create a custom Lookup field in Transaction Journal object to save the order purchased by the Loyalty member.
- D. Create a custom text field in Transaction Journal object to save the order purchased by the client.
Correct Answer: B 🗳️
Explanation: Only visible for DumpExam members. You can sign-up / login (it's free).
A sports clothing and accessories retailer is setting up a new Loyalty program. The company wants an effective way to createurgency in its Loyalty program members to return to purchase and redeem their points within a specified period. The entire points balance expires if a member ' s last activity, including any purchase or points redemption, reaches 18 months.
What steps shoulda Loyalty Consultant follow to meet the retailer ' s requirement when implementing the new Loyalty program?
- A. Set up a Non-Qualifying Points currency and apply the expiration model ' Fixed Model '
- B. Set up a Qualifying Points currency and apply the expiration model ' Fixed Model '
- C. Set up a Qualifying Points currency and apply the expiration model ' Activity Model '
- D. Set up a Non-Qualifying Points currency, apply the expiration model ' Activity Model '
Correct Answer: D 🗳️
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