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Avaya 3302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ACCCM Architecture & Components | 20% | - System overview and functionality - Web interface and navigation - Server components and services - Database and licensing |
| Configuration & Administration | 20% | - User, agent and extension management - System parameters and settings - Roles and permissions - Schedule server and automation tasks |
| Installation & Deployment | 25% | - Prerequisites and compatibility - Post-installation validation - License activation and setup - Server installation and configuration |
| Maintenance & Troubleshooting | 10% | - Common issues and resolution - Backup and restore procedures - Upgrades and updates - Log analysis and monitoring |
| Integration & Connectivity | 25% | - Firewall and security configuration - Integration with Communication Manager - Integration with CMS, Call Recorder and other systems - Network ports and protocols |
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
You are configuring an Avaya Contact Center Control Manager (ACCCM) solution for a customer. One of the first components to be provisioned is the Location. In general, which three elements are configured to a Location? (Choose three.)
- A. Products
- B. ACCCM Dial plans
- C. OrganizationHierarchy teams
- D. Organization Hierarchy sites
- E. Administrators
Correct Answer: B,D,E 🗳️
A customer has deployed an Avaya Contact Center Control Manager (ACCCM) solution with the following component:
* Avaya Call Management System (CMS)
* Communication Manager (CM)
* Avaya Aura Contact Center (AACC) server
* Avaya IQ
Which component requires ACCCM to have a Solaris account for integration?
- A. AACC
- B. AvayaCMS
- C. Avaya IQ
- D. CM
Correct Answer: B 🗳️
When determining the amount of servers required for Avaya Contact Confer Control Manager (ACCCM) the database server architecture must be considered.
Which two statements arc true concerning the database Installation? (Choose two.)
- A. The ACCCM database can be co-resident with the application server.
- B. The ACCCM database canonly be installed co-resident with the application server.
- C. The ACCCM database can only be installed on a dedicated server.
- D. The ACCCM database can beinstalledon a dedicated server.
Correct Answer: A,D 🗳️
The customer has installed Avaya Contact Center Control Manager (ACCOM) and will be using ACCCM to manage their Avaya IQ servers. The customer requires that a separate user be used for the integration with IQ. Which current account must the new account have the equivalent permissions as?
- A. avaya
- B. craft
- C. admin
- D. sroot
Correct Answer: A 🗳️
Which three layers does the Basic Environment of Avaya Contact Center Control Manager (ACCCM) consist? (Choose three.)
- A. Synchronization Server
- B. Database Server
- C. Import Server
- D. Application Server
- E. ACCCM Web Portal
Correct Answer: B,D,E 🗳️
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