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IBM 000-010 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Incident and Problem Management | 25% | - Integration with monitoring tools - Incident lifecycle and processes - Problem identification and root cause analysis |
| Tivoli Service Management Overview | 20% | - IT Service Management concepts - Business value and use cases - Tivoli Service Management architecture |
| Solution Implementation and Integration | 15% | - Integration with other Tivoli products - Deployment planning - Basic administration and maintenance |
| Service Level Management | 15% | - SLA definition and monitoring - Performance reporting and compliance |
| Change and Configuration Management | 25% | - Configuration Management Database (CMDB) - Change management workflow - Asset and service dependency mapping |
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