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Oracle 1Z0-996-20: Oracle Utilities Customer Cloud Service 2020 Implementation Essentials exam is an essential certification for professionals who want to validate their expertise in implementing and configuring Oracle Utilities Customer Cloud Service 2020 solutions. 1Z0-996-20 exam covers topics such as customer information management, billing, payments, and integrations. Passing the exam can help professionals advance their careers in the utilities industry and increase their earning potential.
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Oracle 1Z0-996-20 certification exam is designed to test the knowledge and skills of professionals who implement and manage the Oracle Utilities Customer Cloud Service 2020. 1Z0-996-20 exam is essential for individuals who work with Oracle Utilities Customer Cloud Service and want to demonstrate their proficiency in managing and implementing this solution.
Oracle 1Z0-996-20 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Fieldwork and Service Order Management | - Service Order Children Activities concept - Service Order (Orchestrator) Activity concept |
| Service Points & Install Events | - Concept of install event and relationship between devices and service points |
| Payments | - Manage Overpayment and Payment Distribution - Manage Payments |
| Customer Information | - Maintain and Manage Customer Information |
| VEE | - Eligibility criteria and retrieval algorithms - Critical validations vs validation rules - Configure VEE groups and assignment - Categories of IMD exceptions - VEE process and data preparation |
| Rates | - Apply Bill Factors - Apply Proration - Manage and Apply Rates |
| Credit & Collections | - Manage Payment Arrangements and Pay Plans - Configure and Manage Credit & Collections and Overdue Processes |
| Measurements | - IMD exception statuses and Automatic Retry functionality - Derived values and association with final measurements - Configure derive value algorithm - Process of loading measurements to calculating usage - Differences between initial, final measurements and usage - Three types of IMDs and differences |
| Operational Device Management | - Role of assets and components - Specifications and relationship to assets |
| Usage | - Usage calculation process - Get Scalar Details usage rule - Relationships between usage transactions and usage subscriptions |
| Financial Transactions | - Manage Financial Transactions |
| Usage Subscriptions | - Design and configure usage subscription admin data - Relationships between measuring components, service points and usage subscriptions - Concept of usage subscriptions |
| Adjustments | - Configure and Manage Adjustments |
| Billing | - Complete Bills - Maintain Bill Segments |
| Devices & Measuring Components | - Configure device config type and associate measuring component - Configure measuring component type - Concept of measuring component and related structures - Configure device type - Types of measuring components - Relationship between devices and measuring components |
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