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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An administrator configures Webex Experience Management surveys after customer calls.
Customers report that surveys are not triggered when agents transfer calls internally between queues. What is the MOST likely reason for this behavior?

A) Queue transfers disable post-call events globally
B) Internal transfers terminate the original contact flow context
C) Experience Management requires UCCX integration
D) Survey templates are limited to outbound calls

2. A Webex administrator is adding a new phone number allocated by their Cloud Connected PSTN provider to be configured as Webex Contact Center Entry Point to route inbound calls into the Contact Center IVR. Which two numbers must be used to configure the phone number? (Choose two.)

A) #450 783-2223
B) (450) 783-2223
C) +1-450-783-2223
D) 450.783.2223
E) [450) 783-2223

3. An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?

A) Queue wait threshold
B) SIP registration expiration timer
C) Callback retry interval and queue backlog
D) Agent idle timeout

4. Refer to the exhibit. A Webex Contact Center agent has no Multimedia Profile assigned to it, yet the agent can accept voice and digital channels. Which configuration object's Multimedia profile is inherited by the agent?

A) Desktop Layout
B) Desktop Profile
C) Skill Profile
D) Site

5. Refer to the exhibit. Agent X has a Skill Profile assigned and the Skill Profile has skills assigned according to their proficiency. In which two places can you define call routing criteria for routing calls to this agent? (Choose two.)

A) Allocated to Channels
B) Assign skills to the queue
C) Assigned to Capacity-based Teams
D) Allotted on Desktop Profile
E) Assign skills in flow

Solutions: