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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question 1

An administrator is designing a flow in Webex Connect that includes a Scheduled Callback activity node. Which two values must be provided to configure the Scheduled Callback node successfully? (Choose two.)

A. customer name
B. phone ANI
C. schedule date in YYYY-DD-MM format
D. schedule timezone
E. schedule date in YYYY-MM-DD format

Question 2

A supervisor in a contact center must manage recording-related activities to ensure their team's compliance and maintain quality standards. Which three recording management capabilities can the supervisor perform in Webex Contact Center to effectively handle various recording management tasks that support operational efficiency? (Choose three.)

A. Filter the list of recordings based on set criteria.
B. Delete recordings permanently.
C. Search for specific agent interactions with the customer.
D. Tag recordings with descriptive keywords.
E. Perform Retention Policy management.

Question 3

A deployment engineer must ensure that Webex Calling traffic receives priority treatment across the enterprise WAN. Which QoS approach is recommended?

A. Best-effort forwarding
B. NAT prioritization
C. Random Early Detection only
D. DSCP EF for voice media

Question 4

The CTO of QQS Solutions wants to record calls to meet these requirements:
- All inbound calls are recorded.
- Recordings must be for the entire company.
- Only administrators are allowed to configure recording.
- Avoid custom configurations, when possible.
Which recording method meets these requirements?

A. global configuration
B. scheduled recording configuration
C. flow-based configuration
D. queue-level configuration

Question 5

An administrator notices that agents receive chat requests even though their status is set to Away vailable for voice only.?Which configuration is MOST likely causing the issue?

A. PSTN region assignment
B. Team capacity settings
C. Multimedia profile channel permissions
D. Desktop browser cache

Solutions: