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Avaya 3000-3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Network & Telephony Integration | 20% | - SIP trunking and PSTN connectivity - Security and access control - LAN/WAN connectivity and QoS |
| Topic 2: Infrastructure & Requirements Gathering | 25% | - Customer business and productivity requirements - Existing PBX, dial plan, and telecom infrastructure - Data network assessment and readiness - Application integration and capacity planning |
| Topic 3: Implementation & Configuration | 35% | - Licensing, feature activation, and system setup - Avaya IP Office system deployment - Voicemail, messaging, and unified communications - User configuration, dial plan, and routing |
| Topic 4: Maintenance, Troubleshooting & Support | 20% | - Fault isolation and issue resolution - Backup, restore, and software updates - System monitoring and routine maintenance |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
Question 1
Click the Exhibit button.
A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones. Based on the System Monitor traces shown in the exhibit, what is the problem?
A. Embedded Voicemail is not running properly.
B. You need to buy additional licenses
C. All cards may not be seated correctly.
D. 20 packets missed means too many packets lost; IP Office stops the call proceeding.
Question 2
The Customer Call Reporter (CCR)server IP address is 192.168.42.100.
After installing CCR and creating a Supervisor, what is the correct link for a CCR Agent to login?
A. http://192.168.42.100:8888
B. http://192.168.42.100/CCRWebClint
C. http://192.168.42.100:8080/inyama/inyama.html
D. http://localhost/CCRWebAgent
E. https://localhost/CCRWebAgent
Question 3
A customer has an IP500v2 and would like the ability to monitor the IP Office system resources from anywhere in the network. Which two will allow them to do this? (Choose two.)
A. Telnet session to the IP Office
B. Web session to the IP Office address
C. SSH session to the IP Office address
D. System Status Application
Question 4
When configuring an SCN backup link on the IP Office, what is the maximum number of links that can be programmed on a system?
A. Not a supported feature
B. One backup per system
C. There is no limit.
D. Limited to the number of systems in an SCN
Question 5
A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and are not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?
A. POP3
B. HTTP
C. IMAP
D. MAPI
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: B,D | Question 4 Answer: B | Question 5 Answer: C |







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