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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Your Avaya Aura Experience Portal has been in operation for several months; and you notice that the /var file system has only 50% of the file storage space available.
Which two log files should be checked to see if their size needs to be decreased? (Choose two)

A) Tomcat logs
B) Apache/httpd logs
C) Transcriptions Logs
D) Process Logs
E) PostgreSQL logs

2. The Alarm Manager page on Experience Portal Manager shows an Alarm:
Q_ICR62006: User-to-User header is missing from SIP response 183 Session Which Avaya product in the deployment is not configured correctly?

A) Avaya Aura Communication Manager
B) Avaya Aura Session Manager
C) Avaya Aura Experience Portal
D) Intelligent Customer Routing

3. Which two statements about a completion code are true? (Choose two)

A) One needs to include a system completion code in CCW to use a completion code.
B) Completion codes are hard coded and new completion codes cannot be created.
C) When using a custom completion code, it needs to be included in a contact strategy.
D) When using a custom completion code, it needs to be selected using the campaign Creation Wizard (CCW) while creating a campaign.

4. What determines the number of licenses that are used for a given Proactive Outreach Manager (POM) campaign?

A) the POM Campaign Director
B) the Priority of the Campaign
C) the Campaign Strategy
D) the POM Campaign Manager

5. Which menu provides details about the running calls being handled by Intelligent Customer Routing R)?

A) ICR Monitor
B) ICR Manager
C) Call Center
D) Standard Report

Solutions: