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Avaya 3305 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance and Troubleshooting | 20% | - Backup and restore procedures - Diagnosis and resolution of common issues - Software updates and patching - Monitoring tools and logs |
| Architecture and Licensing | 20% | - AEP solution architecture and components - Licensing requirements for AEP and POM - POM components and features - Deployment models and zones |
| Installation | 20% | - High availability configuration - Installation procedures for AEP and POM - System requirements for AEP and POM - Database installation and setup |
| Configuration | 25% | - POM campaign creation and rules - Voice, email, SMS, and speech server integration - Media Processing Platform (MPP) configuration - Experience Portal Manager (EPM) setup |
| Administration | 15% | - User account and access management - Reporting and scheduling - Call flow management |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
Your Avaya Aura Experience Portal has been in operation for several months; and you notice that the /var file system has only 50% of the file storage space available.
Which two log files should be checked to see if their size needs to be decreased? (Choose two)
- A. Tomcat logs
- B. Apache/httpd logs
- C. Transcriptions Logs
- D. Process Logs
- E. PostgreSQL logs
Correct Answer: B,E 🗳️
The Alarm Manager page on Experience Portal Manager shows an Alarm:
Q_ICR62006: User-to-User header is missing from SIP response 183 Session Which Avaya product in the deployment is not configured correctly?
- A. Avaya Aura Communication Manager
- B. Avaya Aura Session Manager
- C. Avaya Aura Experience Portal
- D. Intelligent Customer Routing
Correct Answer: A 🗳️
Which two statements about a completion code are true? (Choose two)
- A. One needs to include a system completion code in CCW to use a completion code.
- B. Completion codes are hard coded and new completion codes cannot be created.
- C. When using a custom completion code, it needs to be included in a contact strategy.
- D. When using a custom completion code, it needs to be selected using the campaign Creation Wizard (CCW) while creating a campaign.
Correct Answer: C,D 🗳️
What determines the number of licenses that are used for a given Proactive Outreach Manager (POM) campaign?
- A. the POM Campaign Director
- B. the Priority of the Campaign
- C. the Campaign Strategy
- D. the POM Campaign Manager
Correct Answer: B 🗳️
Which menu provides details about the running calls being handled by Intelligent Customer Routing R)?
- A. ICR Monitor
- B. ICR Manager
- C. Call Center
- D. Standard Report
Correct Answer: D 🗳️
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