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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

A) The wrong version of Avaya Terminal Emulator has been loaded on the PC.
B) Avaya Terminal Emulator did not load correctly and needs to be reloaded.
C) Avaya Terminal Emulator is being used on an unsupported operating system.
D) There is a firewall between the PC and the CMS.

2. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

A) 135.9.86.54 135.9.56.56
B) 135.9.86.54 192.168.2.2
C) 192.168.2.3 192.168.2.2
D) 135.9.86.54 135.9.86.58

3. To activate, which three options require an Avaya authorization password? (Choose three)

A) the number of agents that the CMS can report on
B) simultaneous CMS Supervisor logins
C) features assigned to each user
D) the number of ACDs that the CMS system can monitor
E) the number of users that can be administered in the CMS

4. What is the purpose of class of service (COS) administration of Contact Centre?

A) COS restricts the calls a user can make and receive.
B) COS is used to restrict calls between incoming and outgoing trunk groups.
C) COS ensures that the most skilled agent receives calls first.
D) COS defines which features an agent may access.

5. Which command is used to find the current CMS release?

A) pkginfo -p cm
B) pkginfo -r cms
C) pkginfo -x cms
D) pkginfo cms

Solutions: