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Avaya 6201-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Contact Center Implementation | - Call center configuration
|
| Avaya Aura Communication Manager Core Concepts | - System architecture and components
|
| Avaya Call Management System (CMS) | - CMS administration and reporting
|
| Integration and System Operations | - Avaya Aura integration components
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?
- A. Percent in Service Level
- B. ASA-Average Speed of Answer
- C. EWT- Expected Wait Time
- D. Avaya Business Advocate
A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?
- A. The wrong version of Avaya Terminal Emulator has been loaded on the PC.
- B. Avaya Terminal Emulator did not load correctly and needs to be reloaded.
- C. Avaya Terminal Emulator is being used on an unsupported operating system.
- D. There is a firewall between the PC and the CMS.
To activate, which three options require an Avaya authorization password? (Choose three)
- A. the number of agents that the CMS can report on
- B. simultaneous CMS Supervisor logins
- C. features assigned to each user
- D. the number of ACDs that the CMS system can monitor
- E. the number of users that can be administered in the CMS
Explanation: Only visible for DumpExam members. You can sign-up / login (it's free).
A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?
- A. The nightly archiver for ACD3 failed to run successfully.
- B. The nightly archivers far ACD1 and ACD2 have not complete yet.
- C. The nightly backup was in contention far the nightly archiver for ACD3.
- D. The nightly archiver far ACD3 ran before the day ended and only archived part of the day.
Which two Communication Manager features does the VAL circuit pack support? (Choose two.)
- A. Local Announcements
- B. Music-on-hold
- C. Voice over IP
- D. Integrated Announcements
Explanation: Only visible for DumpExam members. You can sign-up / login (it's free).
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