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Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. You are conducting a project jointly with the customer IT manager for a Customer Division Executive. Which statement is true about presenting recommendations to an Executive?

A) For all recommendations, include a request of funding to conduct a deeper analysis of benefits
B) Present only the ideas which require the IT manager to seek new budgets / funding
C) Present ideas which are aligned to the customer's strategy and are realistic to implement
D) Recommendations involving process changes should be presented by the IT manager or another internal employee

2. Which two are elements of a business case? (Choose two.)

A) Assumptions
B) Product feature list
C) Roll out schedule
D) Estimated Benefits

3. Which behavior is appropriate when discovering requirements?

A) Actively listen to the customer's comments and effectively take notes
B) Answer customer questions with details and numbers to convince them you have a good idea about the solution to offer
C) Avoid taking notes, since you can always return for a follow up
D) End meetings earlier than planned to show a sense of urgency

4. What is a gap analysis used to identify?

A) A customer network's capacity difference vs. the highest possible with advanced technology
B) The year-to-date over-run in a customer's IT actual spending vs. budget
C) The number of connections that can be supported with the existing wireless infrastructure
D) Capabilities which the customer does not have today, but needs to fulfill business goals

5. Which of the following can best help you establish credibility with a customer executive?

A) Ask informational questions about industry trends
B) Talk a lot about your product's new features
C) Demonstrate awareness and interest in learning more about the company's priorities and published financials
D) Describe the benefits of Cisco's approach to customer support

Solutions: