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To earn the Salesforce ADM-201 certification, candidates must pass a 60-question multiple-choice exam that lasts 105 minutes. ADM-201 exam covers a wide range of topics, including Salesforce architecture, security and access, data management, user management, and customizing applications. Candidates must achieve a passing score of 65% or higher to earn the certification. Salesforce also recommends that candidates have at least six months of experience administering Salesforce before attempting the ADM-201 exam.
Salesforce ADM-201 Certification Exam is a globally recognized certification, and passing the exam opens up a world of opportunities. It provides candidates with the necessary skills and knowledge to work with Salesforce, and it helps them stand out among their peers. Salesforce Certified Administrator certification also demonstrates an individual's commitment to their profession, which is highly valued by employers.
To pass the Salesforce ADM-201 certification exam, candidates need to have a deep understanding of Salesforce administration concepts and best practices. They should have experience in administering Salesforce applications and should be familiar with the Salesforce Lightning Experience. Candidates can prepare for the exam by taking online courses, attending training sessions, and practicing with mock exams. Salesforce also provides study materials and resources to help candidates prepare for the exam.
Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/
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Salesforce ADM-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Object Manager and Lightning App Builder | 20% | |
| Topic 2: Service and Support Applications | 11% | |
| Topic 3: Configuration and Setup | 20% | |
| Topic 4: Workflow / Process Automation | 16% | |
| Topic 5: Sales and Marketing Applications | 12% | |
| Topic 6: Activity Management and Collaboration | 7% | |
| Topic 7: Data and Analytics Management | 14% |
Salesforce Certified Administrator Sample Questions:
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager. Which feature should a Platform Administrator configure to meet this requirement?
- A. Case Escalation Rules
- B. Case Dashboard Refreshes
- C. Case Assignment Rules
- D. Case Scheduled Reports
Correct Answer: A π³οΈ
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Ursa Major Solar (UMS) wants a place within Salesforce to discuss sensitive records. UMS would like to be able to add new members but does not want non-members to be able to see any information about the forum.
What should a Platform Administrator configure to achieve this?
- A. Chatter Public Group
- B. Chatter Private Group
- C. Private Chatter Channel
- D. Chatter Unlisted Group
Correct Answer: D π³οΈ
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A sales rep has a list of 300 accounts with contacts that they want to load at one time. Which tool should a Platform Administrator utilize to import the records to Salesforce?
- A. Data Loader
- B. Manual Import
- C. Data Import Wizard
- D. Dataloader.io
Correct Answer: C π³οΈ
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A Platform Administrator assigned a custom profile based on the Minimum Access named Salesforce profile to a group of new users and assigned them several existing permission sets. However, when the users log in, they do not see the Lightning interface. Which action should the administrator take to give the users access to the Lightning interface?
- A. Add Lightning component to a layout.
- B. Assign a permission to enable Lightning Experience User.
- C. Enable the Enhanced Interface for User Access Policies.
- D. Create a page in Lightning App Builder with the org as default.
Correct Answer: B π³οΈ
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Universal Containers has two sales teams, sales team A and sales team B. Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role. How should a Platform Administrator share records owned by sales team A with sales team B?
- A. Owner-based sharing
- B. Manual sharing
- C. Criteria-based sharing
- D. Hierarchical sharing
Correct Answer: A π³οΈ
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