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Salesforce Arch-301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Sales Cloud | 10% | - Opportunity and lead management - Sales process optimization |
| B2B Commerce | 15% | - B2B Commerce solution design - Integration with other Salesforce clouds |
| Marketing Cloud | 5% | - Customer journey design - Marketing automation integration |
| Experience Cloud | 5% | - Partner and customer engagement - Portal and community solutions |
| Field Service | 5% | - Work order and scheduling optimization - Field service operations |
| Analytics | 5% | - Data visualization and reporting - CRM Analytics (Tableau CRM) implementation |
| Data Management | 5% | - Data modeling and architecture - Data quality and governance |
| Service Cloud | 10% | - Case management and automation - Service process design |
| Integration | 5% | - API management and data integration - MuleSoft integration patterns |
| Revenue Cloud | 10% | - CPQ and billing solutions - Revenue lifecycle management |
| Discovery and Customer Success | 25% | - Discovery artefacts (e.g., Reference Architecture diagram) - Customer-centric discovery techniques - Quantitative and qualitative objectives to measure project success |
Salesforce Certified B2B Solution Architect Sample Questions:
Universal Containers (UC) is currently using Sales Cloud, Revenue Cloud, Experience Cloud, and B2B Commerce. B2B Commerce and Experience Cloud are used for UC's end customers while the direct Sales team sells with partners through Revenue Cloud. However, partners want to work digitally versus through email.
The direct Sales team has asked the CIO how they can expose their Revenue Cloud capabilities to their partners and vendorsusing Salesforce. The CIO knows they are currently using B2B Commerce for customers and is wondering if they can do something similar for partners by exposing CPQ capabilities in Experience Cloud for partners.
What are two questions a Solution Architect should ask when evaluating either B2B Commerce or CPQ for partners via Experience Cloud?
Choose 2 answers
- A. Will partners be using CPQ to sell to our customers that are utilizing our B2B Commerce tool today?
- B. What do we need to invest in order to build the channel and where does that investment come from?
- C. Do partners need to do complex configurations or create their special pricing?
- D. Does the direct Sales team co-sell with partners or sell to partners in this new channel model?
Correct Answer: C,D 🗳️
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Universal Containers (UC) is undergoing a multi-year digital transformation across its Sales, Marketing, Fulfillment, and Accounting channels. Based on UC's initial success using MuleSoft's API-led approach as its integration strategy, UC chose Salesforce for its transformation. The Solution Architect assigned to the project has just begun pre-planning for the first phase with UC's Implementation team.
Which document should the Solution Architect ask for to get an overview of the customer's current infrastructure so they can begin the first phase of the digital transformation?
- A. A future state roadmap detailing all of the implementation phases
- B. A Salesforce ERD Document complete withfield definitions
- C. A MuleSoft Application Document complete with integration patterns
- D. A Reference Architecture Diagram complete with system of record notation
Correct Answer: D 🗳️
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A Solution Architect has gathered requirements from discovery with Northern Trail Hot Tubs below:
* Northern Trail Hot Tubs sells through a B2B2C model with Dealers.
* Northern Trail Hot Tubs tracks Dealer Opportunities in Salesforce, but wishes to have more insight into the sales process from its Dealers.
* Dealers would like to be able to get custom Hot Tub pricing quickly from Northern Trail Hot Tubs without having to wait for configuration estimates to come back from Northern Trail Hot Tubs.
* Northern Trail Hot Tubs supports itsDealers and Customers directly, and Dealers would like better insight into support that their Customers receive.
Which capabilities should a Solution Architect suggest to provide to Northern Trail Hot Tub Dealers?
- A. Experience Cloud and Revenue Cloud for Dealers to get Quotes and view Cases
- B. Experience Cloud and Sales Cloud for Dealers to be able to create Opportunities and add Opportunity Products
- C. B2B Commerce for Dealers to get pricing and Service Cloud for Cases
- D. Experience Cloud and Service Cloud for Dealers to be able to request pricing through Cases and track Customer Cases
Correct Answer: A 🗳️
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UniversalContainers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented a service-focused community but only wants customers to inquire about service in the community through chat.
Which three options should a Solution Architect recommend to meet the requirements defined above?
Choose 3 answers
- A. CTI adaptor with Omni-Channel integration
- B. Experience Cloud, web-to-case, and a CTI integration
- C. Customer Community with Live Agent
- D. Omni-Channel with defined presence, routing configurations, and Service Channels
- E. Customer Community with ability to create a new support Case
Correct Answer: B,C,D 🗳️
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Universal Containers (UC) manufactures automobile engine components. UC wants to set up an ecommerce website to deliver a seamlesscustomer purchasing experience, both through self-service and field sales. UC also wants to showcase its extensive product offerings, operate regional promotions and discounts, and managed routing and contracting. UC is looking for guidance on a Salesforce multi-cloud solution to be implemented across phases.
What should a Solution Architect recommend to meet UC's business requirements?
- A. Phase 1: Service Cloud -- Phase 2: CPQ -- Phase 3: B2B Commerce
- B. Phase 1: Sates Cloud -- Phase 2: B2BCommerce -- Phase 3: Salesforce Field Service
- C. Phase 1: Sates Cloud - - Phase 2: CPQ -- Phase 3: B2B Commerce
- D. Phase 1: Sales Cloud - - Phase 2: Service Cloud -- Phase 3B2B Commerce
Correct Answer: C 🗳️
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