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ServiceNow CIS-ITSM exam is a comprehensive test that covers a wide range of ITSM topics, including incident management, problem management, change management, service catalog management, and service level management. CIS-ITSM-JPN exam consists of 60 multiple-choice questions, and candidates have 90 minutes to complete it. To pass the exam, candidates must score a minimum of 70%.
To be eligible for the CIS-ITSM certification exam, candidates must have a solid understanding of ITSM concepts and ServiceNow functionality. They should have hands-on experience with ServiceNow ITSM applications and be familiar with the ServiceNow platform. Candidates should also have a good understanding of ITIL processes and best practices, as well as experience in implementing ITSM processes in an organization.
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Topics to Cover
ServiceNow CIS-ITSM exam is based on the learnings, key topics, and activities encountered during ServiceNow implementations.
Following are the major modules, learning domain, sub-skills along with their weight-age in the examination, giving you a clear view of which topics and skills inclusive, you should focus on for the certification. Note: The list and details are not an all-inclusive content list. ServiceNow reserves the right to change and update the content (topics, sub-skills, and weight-age) at any point in time.
- Change and Release Management: 25%
- Problem Management: 10%
- Configuration Management Database: 5%
- Incident Management: 25%
- Request Fulfillment Management: 25%
- Knowledge Management: 10%
For each ITSM application, the candidate must know the following for each module
Baseline Application Functionality Basic and advanced features in baseline installation New functionality and features added or changed State model and default process flow Basic and advanced operations performed by users and system
Architecture and Security Key tables used in applications Relationships among tables Roles and default access controls Primary application components including Scripts, Business Rules, etc Integration capabilities
Proven Practices for Implementation Implementation approach to meet requirements to preserve upgradability, scalability, and maintainability Implementation solutions to work in conjunction with application functionality
Business Cases / Use Cases Value proposition KPIs and Benchmarks Appropriate features and functions basis business requirements
Based on the above-mentioned syllabus and their related weight-age, it is clear that there is no one topic a candidate should focus on or a candidate can leave while preparing for the examination. The candidate needs to go through and be proficient in every topic.
ServiceNow CIS-ITSM certification exam tests the candidate's knowledge and skills in various IT service management areas such as incident management, change management, problem management, service catalog, service level management, and configuration management. CIS-ITSM-JPN exam consists of 60 multiple-choice questions that need to be answered within 90 minutes. The passing score for the exam is 70% or higher.
ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Knowledge Management | 5-10% | - Knowledge base structure
|
| Topic 2: Incident Management | 15-20% | - Incident creation and management
|
| Topic 3: Problem Management | 10-15% | - Problem workflow and states
|
| Topic 4: ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|
| Topic 5: Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
| Topic 6: Change Management | 15-20% | - Change request lifecycle
|
| Topic 7: Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
| Topic 8: Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
| Topic 9: ITSM Framework and Setup | 20-25% | - Service catalog and service offerings
|
| Topic 10: Service Level Management | 10-15% | - SLA definitions and metrics
|
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