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The ServiceNow CIS-ITSM-JPN exam consists of about 60 multiple-choice questions, which must be completed within 90 minutes. The questions are designed to test the candidate's knowledge and understanding of ITSM concepts, as well as their ability to apply this knowledge to real-world scenarios. Candidates must score at least 70% to pass the exam and earn their CIS-ITSM certification.
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ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Certification Exam is a professional certification that validates an individual's expertise in implementing and managing IT service management solutions using ServiceNow platform. CIS-ITSM-JPN exam is designed for IT professionals who have experience in designing, configuring, and implementing ServiceNow ITSM solutions. Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) certification exam covers a wide range of topics, including Incident Management, Problem Management, Change Management, Service Request Management, and Service Level Management, among others. It is a globally recognized certification that demonstrates an individual's proficiency in implementing ServiceNow ITSM solutions.
The CIS-ITSM certification exam covers a wide range of topics, including incident management, problem management, change management, service request management, and service level management. Additionally, the exam covers key ServiceNow ITSM functionalities, such as configuration management, knowledge management, and reporting. With this certification, IT professionals can demonstrate their ability to design, configure, and implement ServiceNow ITSM solutions that meet the unique needs of their organizations.
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ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Change Management | - Change types and workflows - Approval and risk management |
| CMDB and Service Mapping Concepts | - CMDB structure and relationships - Service dependencies overview |
| Incident Management | - SLAs, assignments, and escalation - Incident lifecycle and configuration |
| Problem Management | - Problem identification and root cause analysis - Known errors and workarounds |
| Knowledge Management | - Publishing and lifecycle processes - Knowledge article creation and governance |
| Request Fulfillment and Service Catalog | - Catalog items and workflows - Request lifecycle management |
| ITSM Foundation and Platform Concepts | - ITSM application overview - ServiceNow platform architecture and navigation |
| ITSM Reporting and Performance | - Metrics and KPI tracking - Basic reporting and dashboards |
