EXIN EX0-101 dumps - in .pdf

EX0-101 pdf
  • Exam Code: EX0-101
  • Exam Name: ITIL Foundation V 3.0 & ITIL Foundation
  • Updated: Sep 07, 2026
  • Q & A: 80 Questions and Answers
  • PDF Price: $59.99

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  • Exam Code: EX0-101
  • Exam Name: ITIL Foundation V 3.0 & ITIL Foundation
  • Updated: Sep 07, 2026
  • Q & A: 80 Questions and Answers
  • PDF Version + PC Test Engine + Online Test Engine
  • Value Pack Total: $119.98  $79.99
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EXIN EX0-101 dumps - Testing Engine

EX0-101 Testing Engine
  • Exam Code: EX0-101
  • Exam Name: ITIL Foundation V 3.0 & ITIL Foundation
  • Updated: Sep 07, 2026
  • Q & A: 80 Questions and Answers
  • Software Price: $59.99
  • Testing Engine

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EXIN EX0-101 Exam Syllabus Topics:

SectionObjectives
Topic 1: Functions and Roles- ITIL Functions
  • 1. Technical Management
    • 2. Service Desk
      - Key Roles
      • 1. Process owner
        • 2. Service owner
          Topic 2: Processes in ITIL- Service Support Processes
          • 1. Incident management
            • 2. Request fulfillment
              - Service Delivery Processes
              • 1. Capacity management
                • 2. Availability management
                  Topic 3: ITIL Service Lifecycle- Service Strategy
                  • 1. Financial management
                    • 2. Strategy management
                      - Service Design
                      • 1. Design coordination
                        • 2. Service catalog management
                          - Service Operation
                          • 1. Incident management
                            • 2. Problem management
                              - Continual Service Improvement
                              • 1. Metrics and reporting
                                • 2. CSI model
                                  - Service Transition
                                  • 1. Release and deployment management
                                    • 2. Change management
                                      Topic 4: Service Management as a Practice- ITIL Core Concepts
                                      • 1. Definition of service and value
                                        • 2. Stakeholders and value creation
                                          - Processes Overview
                                          • 1. Process characteristics
                                            • 2. Role of processes in ITSM

                                              EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

                                              Question 1

                                              At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

                                              A. Service design: Design the processes
                                              B. Service transition: Plan and prepare for deployment
                                              C. Service strategy: Develop the offerings
                                              D. Service operation: IT operations management


                                              Question 2

                                              Which one of the following includes four stages called Plan, Do, Check and Act?

                                              A. The Deming cycle
                                              B. The continual service improvement approach
                                              C. The service lifecycle
                                              D. The seven-step improvement process


                                              Question 3

                                              Which of the following availability management activities is/are considered to be proactive as opposed to reactive?
                                              1.Monitoring system availability
                                              2.Designing availability into a proposed solution

                                              A. 1 only
                                              B. Both of the above
                                              C. 2 only
                                              D. None of the above


                                              Question 4

                                              Who is responsible for defining metrics for change management?

                                              A. The change advisory board (CAB)
                                              B. The continual service improvement manager
                                              C. The service owner
                                              D. The change management process owner


                                              Question 5

                                              In which core UIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

                                              A. Service design
                                              B. Service transition
                                              C. Service strategy
                                              D. Service operation


                                              Solutions:

                                              Question 1
                                              Answer: A
                                              Question 2
                                              Answer: A
                                              Question 3
                                              Answer: C
                                              Question 4
                                              Answer: D
                                              Question 5
                                              Answer: A

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