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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which one of the following functions would be responsible for the management of a data centre?

A) Facilities management
B) Application management
C) Technical management
D) Service desk

2. Which one of the following is the BEST description of a service level agreement (SLA)?

A) An agreement between a service provider and an external supplier
B) The part of a contract that specifies the responsibilities of each party
C) An agreement between the service provider and an internal organization
D) An agreement between the service provider and their customer

3. What is the name of the group that should review changes that must be implemented faster than the normal change process?

A) Emergency change advisory board
B) Urgent change authority
C) Urgent change board
D) Technical management

4. Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

A) A service charter
B) A service transition package (STP)
C) A service design package (SDP)
D) A service option

5. Which one of the following is an objective of release and deployment management?

A) To define and agree release and deployment plans with customers and stakeholders
B) To ensure that the overall business risk of change is optimized
C) To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
D) To standardize methods and procedures used for efficient and prompt handling of all changes

Solutions: