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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which one of the following is NOT the responsibility of service catalogue management?

A) Ensuring that service level agreements are maintained
B) Ensuring that all operational services are recorded in the service catalogue
C) Ensuring that information in the service catalogue is consistent with information in the service portfolio
D) Ensuring that information in the service catalogue is accurate

2. Which of the following are managed by facilities management?
1.Hardware within a data centre or computer room
2.Applications
3.Power and cooling equipment
4.Recovery sites

A) 1 and 3 only
B) All of the above
C) 1, 2 and 3 only
D) 1, 3 and 4 only

3. Which of the following availability management activities is/are considered to be proactive as opposed to reactive?
1.Monitoring system availability
2.Designing availability into a proposed solution

A) 1 only
B) Both of the above
C) 2 only
D) None of the above

4. Consider the following list:
1.Change authority
2.Change manager
3.Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

A) Functions
B) Job descriptions
C) Teams
D) Roles, people or groups

5. Which one of the following activities is NOT part of the Deming Cycle?

A) Co-ordinate
B) Plan
C) Act
D) Do

Solutions: