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HP HP2-N31 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Selling HP BSM Solutions | - Competitive differentiation and value messaging - Customer needs analysis and positioning |
| Topic 2: HP Business Service Management (BSM) Fundamentals | - Value proposition of BSM solutions - Core concepts of Business Service Management |
| Topic 3: Use Cases and Business Scenarios | - Business service impact analysis - IT service monitoring and incident management |
| Topic 4: HP BSM Solution Architecture | - Key components and platform overview - Integration with IT operations and monitoring tools |
HP Selling HP BSM Solutions Sample Questions:
Which business challenge does BSM Solution address by improving service alignment with business objectives?
- A. service desk management
- B. incident ticket management
- C. maintaining and monitoring the quality of services
- D. performance test management
Correct Answer: A 🗳️
Which customer challenge does BSM Application performance management most specifically address?
- A. inability to detect the root-cause of an application problem
- B. need to develop a multi-screen monitoring view of the cross-domain infrastructure
- C. need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
- D. inability to provide a holistic and cross-domain view of their entire IT infrastructure
Correct Answer: C 🗳️
Which HP value statement will resonate best with the persona involved in Systems Management?
- A. Our Systems Management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
- B. Our Systems Management solution optimizes and consolidates tools with ability to manage most complex heterogeneous environments from a single solution.
- C. Our Systems Management solution end-to-end transaction and service level management through proactive end-user monitoring.
- D. Our Systems Management solution guarantees an error free, heterogeneous application that spans network silos.
Correct Answer: C 🗳️
What is the most correct value proposition for HP Software's BSM Application Performance management Solution?
- A. Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end user minutes lost.
- B. It consolidates performance and event data from heterogeneous architectures to reduce downtime, improves operations through greater system visibility, and lowers costs due to improved efficiency.
- C. It enables IT organizations to enhance network performance and availability while improving resource utilization and provides secure, compliant networks, while meeting SLAs and containing costs.
- D. Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
Correct Answer: B 🗳️
What is a BSM discovery question that you should ask to an IT executive relating to how they are aligning IT with the business and meeting customer expectations?
- A. How do you continue to deliver applications and services that meet or exceed service level agreements?
- B. How do you improve the trust and confidence in an industry with financial closures and questionable compensation structures?
- C. How can you become more efficient in reducing costs and more predictable around IT issues impacting your business services?
- D. How do you market and promote the value that IT brings to your organization?
Correct Answer: C 🗳️
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