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IBM Commerce Solutions Selling/Order Mgmt Sales Mastery Test v1 Sample Questions:

1. WebSphere Commerce helps businesses to deliver and manage brand experience across which of the following channels and touchpoints?

A) WebSphere Commerce does not manage the customer experience.
B) Web only.
C) Web, mobile, call center, in-store, and extended channels such as social networks.
D) Any B2C touchpoint, excluding B2B.

2. IBM Sterling Order Management was built for multi-enterprise business processes in which of the following business models?

A) B2B, B2C
B) B2B, B2C, B2B2B, B2B2C
C) B2C
D) B2B

3. IBM Sterling CPQ has customers in many different verticals. Which combination of verticals reflects most accurately, the CPQ customers?

A) LifeScience, Manufacturing, Construction, Communication/Media/Entertainment/ Consumer.
B) Manufacturing, High Tech,Communication/Media/Entertainment, LifeScience, and Education.
C) Manufacturing, HighTech, Communication/Media/Entertainment/ LifeScience, Consumer.
D) Communication/Media/Entertainment/ LifeScience, High Tech, Pharma, Consumer.

4. What are the key trends driving the Commerce space?

A) Customers expect highly personalized and rich interaction.
B) None of the above.
C) Businesses are becoming product-centric.
D) Customers want to simplify shopping by using one channel for a given transaction.

Solutions: