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IBM M8010-238 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Order Management Concepts | - Fulfillment and inventory coordination - Exception handling and orchestration - Order lifecycle management |
| Selling IBM Commerce Solutions | - Solution architecture overview
|
| IBM Commerce Solutions Overview | - Commerce Order Management fundamentals - IBM Smarter Commerce ecosystem |
| Sales Methodology | - IBM sales mastery framework - Solution-based selling techniques |
IBM Commerce Solutions Selling/Order Mgmt Sales Mastery Test v1 Sample Questions:
WebSphere Commerce helps businesses to deliver and manage brand experience across which of the following channels and touchpoints?
- A. WebSphere Commerce does not manage the customer experience.
- B. Web only.
- C. Web, mobile, call center, in-store, and extended channels such as social networks.
- D. Any B2C touchpoint, excluding B2B.
Correct Answer: C 🗳️
IBM Sterling Order Management was built for multi-enterprise business processes in which of the following business models?
- A. B2B, B2C
- B. B2B, B2C, B2B2B, B2B2C
- C. B2C
- D. B2B
Correct Answer: A 🗳️
Explanation: Only visible for DumpExam members. You can sign-up / login (it's free).
IBM Sterling CPQ has customers in many different verticals. Which combination of verticals reflects most accurately, the CPQ customers?
- A. LifeScience, Manufacturing, Construction, Communication/Media/Entertainment/ Consumer.
- B. Manufacturing, High Tech,Communication/Media/Entertainment, LifeScience, and Education.
- C. Manufacturing, HighTech, Communication/Media/Entertainment/ LifeScience, Consumer.
- D. Communication/Media/Entertainment/ LifeScience, High Tech, Pharma, Consumer.
Correct Answer: B 🗳️
Explanation: Only visible for DumpExam members. You can sign-up / login (it's free).
What are the key trends driving the Commerce space?
- A. Customers expect highly personalized and rich interaction.
- B. None of the above.
- C. Businesses are becoming product-centric.
- D. Customers want to simplify shopping by using one channel for a given transaction.
Correct Answer: A 🗳️
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