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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?

A) Problem solving
B) Devil's advocate
C) Compromising
D) Smoothing

2. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?

A) Confrontation and smoothing
B) Smoothing and confrontation
C) Satisfying goals and smoothing
D) Compromise and superordinate goals

3. What are two of the three forces that play a particularly important role in sustaining an organization's culture?

A) Personal background of key employees and selection process
B) Actions of top management and employee education level
C) Actions of top management and socialization process
D) Personal background of key employees and socialization process

4. A coach encourages a person to run two miles in ten minutes and provides the person a stopwatch to check periodically. The person completes the run in 9.8 minutes. Considering the goal-setting theory of motivation, which two factors explain why the person achieved the goal?

A) Challenge and encouragement
B) Specificity and feedback
C) Direction and challenge
D) Specificity and encouragement

5. In organizing a team to develop a new product for entry into the electronics market, management wanted to assign team members having characteristics common to effective teams. Which list specifies common characteristics of effective teams?

A) A climate of trust, members who fill role demands, and an absence of conflict
B) Members who are emotionally stable, members who fill role demands, and a manageable level of conflict
C) A climate of trust, members who score low on the personality characteristic of extroversion, and effective leadership
D) Effective leadership, members who score low on the personality characteristic of extroversion, and members who fill role demands

Solutions: