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NEW QUESTION # 43
Universal Containers's (UC) Technicians use the iOS Salesforce Field Service mobile app to track Service Appointments. UC requires some customers to sign their Service Reports when work is completed. The majority of UC's customers receive a Service Report without signature capture.
How should a Consultant configure Salesforce Field Service to support customer signatures?
- A. Supply each Service Technician with a portable printer.
- B. Build a Flow on the Service Appointment record.
- C. Generate a Service Report with a Signature Type.
- D. Install an AppExchange eSignature solution.
Answer: D
NEW QUESTION # 44
Technicians often need to generate a report in the customer's language.
Which configuration should the Consultant recommend to meet the requirement?
- A. Update the Language of the current User.
- B. Add the Service Report Language field to the Work Order Page Layout.
- C. Update the Default Language of the Organization.
- D. Add the Language field to the Contact Page Layout.
Answer: B
NEW QUESTION # 45
Universal container has enabled field service lightning and want to enable milestones for work order.
What should a consultant take into consideration?
- A. Creating entitlements for work orders requires a custom lightning component
- B. Creating milestones for word orders requires an entitlement for case
- C. Creating milestones trackers requires a custom lightning component
- D. Creating entitlement for class and work order must be separated
Answer: D
NEW QUESTION # 46
Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?
- A. Create a Process Builder to generate a report.
- B. Use the standard Work Order email template.
- C. Use the standard Service Report
- D. Create a custom report.
Answer: C
NEW QUESTION # 47
A universal container customer is having issues with three containers at the customer's site. Each container is tracked as an asset on the customer's account Which two methods should Consultants recommend to ensure the service with each?
container can be handled independently?
- A. Add each asset to a separate child work order. Create a service appointment for the parent work order.
- B. Add each asset to a separate work order. Create a service appointment for each
- C. Add each asset to a separate work order line item. Create a service appointment for the work orders.
- D. work order.
- E. Add each asset to a separate work order line item. Create a service appointment for each line items.
Answer: B,E
NEW QUESTION # 48
Which configuration can Universal Containers use to brand the Salesforce Field Service mobile app?
- A. Company address
- B. Company logo
- C. Company style sheets
- D. Company colors
Answer: D
NEW QUESTION # 49
Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills. What should the Consultant consider when using Work Types?
- A. A change to the skills on a Work Type will affect the required skill on Work Orders previously created from that Work Type.
- B. A Work Order inherits the Work Types required skills; however, the user has the ability to add/remove skills on the Work Order.
- C. An existing Work Order Line Item will inherit the required skill of a Work Type, regardless of any existing required skills.
- D. A Work Order Line Item will inherit their parent Work Order's Work Type Skills, and the user is unable to make additional changes.
Answer: B
NEW QUESTION # 50
AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with more seniority should be considered for a job over resources with less seniority.
How should the field service administrator ensure this corporate policy is enforced considering the Customer First scheduling policy is utilized consistently except in emergency situations?
- A. Make a relevance group on the work rule to filter based on the tier number and add the rule to the policy.
- B. Use the Priority field on the service resource assigning Tier 3 techs the lowest number and Tier 1 techs with the highest number.
- C. Create a queue for each tier group within each territory on the Service Appointment object.
- D. Create a custom number field to capture the tier number on the service resource.
Answer: A
Explanation:
Explanation
A relevance group is used to filter resources based on a custom field value. By creating a relevance group on the work rule to filter based on the tier number, the system can prioritize resources with higher seniority for a service appointment.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_work_rules.htm&type=5
NEW QUESTION # 51
Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?
- A. Service Territory Member
- B. Work Order
- C. Service Territory
- D. User Territory
Answer: C
Explanation:
Explanation
This object can be used to share service appointments with service resources in Salesforce Field Service by assigning service resources to service territories and assigning service appointments to the same service territories. References: https://help.salesforce.com/s/articleView?id=sf.fs_service_territories.htm&type=5
NEW QUESTION # 52
When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?
- A. Create two Service Reports and add one Signature Block to each Report.
- B. Create a Flow that adds two Signature Blocks when the Service Report Is generated.
- C. Create relevant Signature Types and add Signature Blocks to the Service Report Template.
- D. Create two custom fields for the Service Appointment and use Flows to capture each signature.
Answer: C
NEW QUESTION # 53
Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?
- A. Add the Knowledge Lightning component to the Field Service mobile app.
- B. Update the Service Appointment page layout to include the Articles related list.
- C. Attach the relevant articles to the work order or work order line items.
- D. Create a quick action on the work order to search the Knowledge base.
Answer: C
Explanation:
Explanation
Attaching relevant articles to the work order or work order line items allows technicians to access them offline using the Field Service Mobile App. Creating a quick action on the work order to search the Knowledge base would not ensure offline access, as it would require an internet connection to perform the search. Updating the Service Appointment page layout to include the Articles related list or adding the Knowledge Lightning component to the Field Service Mobile App would not be effective, as technicians use the Work Order Line Item Card in the Field Service Mobile App to view their assigned tasks. References:
https://help.salesforce.com/s/articleView?id=sf.fs_mobile_app_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_item_card.htm&type=5
NEW QUESTION # 54
Universal Containers wants to reduce its mean-time-to-service.
Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers
- A. Knowledge Base
- B. Customer Entitlements
- C. Dispatching
- D. Adjust Scheduling Policy
- E. Scheduling
Answer: A,C,E
Explanation:
Explanation
Scheduling, dispatching, and knowledge base are three field service processes that can help reduce the mean-time-to-service. Scheduling is the process of assigning service appointments to resources based on their availability, skills, and location. Dispatching is the process of sending service appointments to resources and tracking their status and location. Knowledge base is a repository of articles that provide information and solutions for common issues and questions.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_scheduling.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fsl_dispatch.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.knowledge_about.htm&type=5
NEW QUESTION # 55
Northern Trail Outfitters (NTO) sends emails from Content Builder and Journey Builder. When subscribers reply to an email, NTO would like to send an auto-reply message using a pre-defined HTML email that explains email replies are unmonitored and they should call NTO for any inquiries.
How could these auto-reply messages be enabled?
- A. Open Admin > Account Settings page In Email Studio and In the Auto Reply Email' section, select 'Custom' and paste the HTML email code into the text area field.
- B. A Create a Triggered Send and from a Sender Profile properties page, enable 'Custom Reply Mail Management Settings', 'Use Auto Reply' and 'Reply using triggered send' options, then select the Triggered Send email.
- C. Create a Triggered Send and on the Reply Mall Management settings page, choose the 'Create Custom Response' option under 'Automated Response Email for Remaining Replies' section, then select the Triggered Send email.
- D. From the Reply Mail Management settings page, choose the 'Create Custom Response' option under 'Automated Response Email for Remaining Replies' section and select the HTML email from the 'define email* link.
Answer: B
NEW QUESTION # 56
Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?
- A. Creating Entitlements for Work Orders requires Lightning to be enabled.
- B. Creating Entitlements for Cases and Work Orders must be separated.
- C. Managing page layouts and milestone trackers can be done in salesforce1.
- D. Managing page layouts and validation rules can be done in Salesforce Lightning.
Answer: B
NEW QUESTION # 57
Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?
- A. Work Orders with Service Appointments
- B. Service Appointments and Service Appointment Line Items
- C. Work Orders with Products Consumed
- D. Work Orders with Work Order Line Items
Answer: D
Explanation:
Explanation
This option allows recording the required work for each component separately, and tracking the status and progress of each Work Order Line Item. References:
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5
NEW QUESTION # 58
Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile app.
What should a Consultant recommend to control their Technicians' view?
- A. Mini-Page Layouts
- B. Field Sets
- C. Page Layouts
- D. Visualforce Pages
Answer: B
Explanation:
Explanation
Field Sets allow controlling which fields are displayed on the Work Order and Service Appointment cards in the Salesforce Field Service mobile app. References:
https://help.salesforce.com/s/articleView?id=sf.fs_mobile_fields.htm&type=5
NEW QUESTION # 59
Universal container is evaluating a strategy for reducing the cost of service using the automated scheduling Which two approaches will contribute to this goal?
- A. Reduce the number of territories
- B. Reduce the overtime per work order
- C. Reduce the work order per shift
- D. Reduce the travel time per work order
Answer: B,D
NEW QUESTION # 60
The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment is cancelled, which users will have visibility to the record?
- A. Assigned Resources, Owner of Service Appointment and members of Service Territory
- B. Assigned Resources, Qwner of Service Appointment and members of User Territory
- C. Owner of Service Appointment and members of Service Territory
- D. wner of Service Appointment and members of User Territory
Answer: D
NEW QUESTION # 61
Universal containers has enabled field service lightning and wants to enable milestones for work orders.
What should a consultant take into consideration?
- A. Creating milestone trackers requires a custom lightning component.
- B. Creating milestones for work orders requires an entitlement for case.
- C. Creating entitlements for work orders requires a custom lightning component.
- D. Creating entitlements for cases and work orders must be separated.
Answer: D
NEW QUESTION # 62
Universal Containers (UC) schedules jobs that require multiple steps when on-site. UC wants to add a new status to the existing status flow.
Which two configurations should the Consultant set up to meet this requirement?
Choose ? answers
- A. Add the Status Transitions to the Technicians' Profile.
- B. Add new status to Status Transitions.
- C. Add new Status to the Case.
- D. Add new Status to the Service Appointment.
Answer: A,D
NEW QUESTION # 63
universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.
What are two ways a Consultant can configure maintenance plans to meet the requirements?
Choose 2 answers
- A. Auto generate work order with a 14 days generation horizon
- B. Associate a required skill call site visits to maintain plans
- C. Associate work type called site to maintenance plan
- D. Auto generate work order with 14-day generation time frame
Answer: A,D
Explanation:
Explanation
A generation horizon is the number of days before the maintenance plan start date that work orders are generated. A generation time frame is the number of days before the maintenance plan end date that work orders are generated. To ensure that work orders are generated within 14 days of inspection due date, both the generation horizon and the generation time frame should be set to 14 days. Associating a work type called site or a required skill called site visits to maintenance plans would not affect the timing of work order generation, but would affect the scheduling and assignment of service appointments. References:
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_skills.htm&type=5
NEW QUESTION # 64
Universal Containers (UC) wants to customize Service Reports provided to customers at sign-off. Which three options are available through configuration in Field Service Lightning?
- A. Add additional filed to General Section of report.
- B. Add additional field to Address Section of report.
- C. Add additional image to Detail Section of report.
- D. Add additional dates in Date Section of report.
- E. Add additional page to End Section of report.
Answer: A,D,E
NEW QUESTION # 65
Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers
- A. The Maintenance Plan for the Account
- B. The Time Slots for Appointment Booking
- C. When Service Resources are available for work
- D. The Due Date of the Service Appointment
Answer: B,D
NEW QUESTION # 66
When a Universal Containers (UC) Technician installs a product at a customer site, the Technician must perform all future work for that customer.
Which process should the Consultant use to meet this requirement?
- A. Add the Resource as a Preferred Resource on the Asset.
- B. Add the Resource as a Required Resource on the Account.
- C. Add the Resource as a Required Resource on the Contact.
- D. Add the Resource as a Preferred Resource on the Work Order.
Answer: B
NEW QUESTION # 67
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