New 2021 Latest Questions C_C4H510_04 Dumps - Use Updated SAP Exam
Latest C_C4H510_04 Exam Dumps SAP Exam from Training Expert DumpExam
SAP C_C4H510_04 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Personalization and Extensibility < 8% | Identify how to use personalization and extensibility, including mashups and custom business objects. |
| Basic Setup Settings 8% - 12% | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. |
| Data Management 8% - 12% | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. |
| Reporting < 8% | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. |
| Service Elements and Notification 8% - 12% | Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows. |
| User Management 8% - 12% | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. |
| Maintenance Plan < 8% | Explain Maintenance Plan & its usage in Service Tickets |
| Communication Channel and Knowledge Base 8% - 12% | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. |
| Service Business Process 8% - 12% | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. |
| Service Objects > 12% | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. |
| Contracts and Case Management < 8% | Explain Contracts & Case Management in Service Tickets. |
SAP Service Cloud Certification Exam Details:
| Reference Books | C4H440, C4H510 |
| Sample Questions | SAP Service Cloud Certification Sample Questions |
| Exam Code | C_C4H510_04 |
| Exam Price | $550 (USD) |
| Schedule Exam | SAP Training |
| Level | Associate |
| Passing Score | C_C4H510_04 - 63% |
| Exam Name | SAP Certified Application Associate - SAP Service Cloud 2011 |
| Duration | 180 mins |
| Number of Questions | 80 |
NEW QUESTION 15
What are the valid schedule types when creating maintenance plans? Note: There are 2 correct Answers to this question.
- A. Absolute
- B. Recall
- C. Counter-based
- D. Cyclical
Answer: A,D
NEW QUESTION 16
Which of the following options are features within the Analytics framework? Note: There are 2 correct Answers to this question.
- A. You can add custom fields in data sources and reports.
- B. With the Dashboard Designer, KPIs can be joined to a new data source.
- C. You can create new custom reports based on join data sources.
- D. With the mashup approach, offline access to an SAP BusinessObjects BI system is available.
Answer: A,C
NEW QUESTION 17
Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. Setup deals
- B. Scoping attribute set
- C. Maintenance measurement and readings
- D. Maintenance plan
Answer: C,D
NEW QUESTION 18
Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?
- A. Territories
- B. Products
- C. Social media profiles
- D. Accounts
Answer: C
NEW QUESTION 19
Which item can be assigned to organizational structures, team assignments, and workflow rules?
- A. Business role
- B. Business user
- C. Service agent
- D. Employee
Answer: B
NEW QUESTION 20
What objects can be used to define work distribution rules? Note: There are 2 correct Answers to this question.
- A. Service agents
- B. Employees
- C. Incidents
- D. Territories
Answer: B,D
NEW QUESTION 21
Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note:
There are 2 correct Answers to this question.
- A. Maintenance plan
- B. Working calendar
- C. Service contract
- D. Operating hours
Answer: B,D
NEW QUESTION 22
Which feature in user interface maintenance can be used to control the values of custom fields?
- A. Personalization
- B. Code list restriction
- C. Usage of restriction rules
Answer: B
NEW QUESTION 23
Which of the following objects can you assign to an installed base at an item level? Note: There are 3 correct Answers to this question.
- A. Maintenance plan
- B. Registered product
- C. Warranty
- D. Product
- E. Text
Answer: B,D,E
NEW QUESTION 24
When should you use the templates provided in the Data Workbench?
- A. When data volume is low
- B. When the Mass Change Account Data tool is used
- C. When customer data needs to be loaded quickly
- D. When there is unstructured legacy data
Answer: C
NEW QUESTION 25
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct Answers to this question.
- A. Select the relevant scoping item.
- B. Use the Subticket tab to add a ticket.
- C. Maintain the ticket hierarchy.
- D. Define a multi-step approval process.
- E. Execute an action for grouping tickets.
Answer: B,C,E
NEW QUESTION 26
Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?
- A. Do you want to support e-mail channels for corporate accounts?
- B. Do you want to enable agents to respond to tickets using an external e-mail client?
- C. Do you want to download an add-in for Microsoft Outlook?
- D. Do you want to enable internal memos for tickets?
Answer: A
NEW QUESTION 27
Which objects are needed to create a registered product? Note: There are 2 correct Answers to this question.
- A. Installed base
- B. Contract
- C. Customer
- D. Product
Answer: C,D
NEW QUESTION 28
Which feature allows the scheduling of automatic ticket creation?
- A. Service plans
- B. Maintenance plans
- C. Registered products
- D. Realignment run
Answer: B
NEW QUESTION 29
Which objects are required to create a service ticket? Note: There are 2 correct Answers to this question.
- A. Maintenance plan
- B. Customer
- C. Transaction
- D. Contracts
Answer: B,C
NEW QUESTION 30
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct Answers to this question.
- A. Activate Live Activity Configuration.
- B. Create a customer and assign an e-mail address.
- C. Set up an approval process.
- D. Define a template.
Answer: B,D
NEW QUESTION 31
Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. Mass Change Account Data
- B. Workflow With Action Account Creation
- C. Data Workbench
- D. Online Maintenance
Answer: B,C
NEW QUESTION 32
Which of the following elements needs to be activated in the scoping? Note: There are 2 correct Answers to this question.
- A. Sales Contact
- B. Registered Products and Installed Bases
- C. Service Contract Management
- D. Service Notification
Answer: B,C
NEW QUESTION 33
What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects BI system? Note: There are 3 correct Answers to this question.
- A. Existing reports can be reused
- B. Offline access is available
- C. Real-time data access
- D. No additional authorization concept is required
- E. No security issues with mashup outside of corporate network
Answer: A,C,D
NEW QUESTION 34
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