Sep 10, 2021 Step by Step Guide to Prepare for PEGAPCBA84V1 Exam BrainDumps
Pegasystems Certification PEGAPCBA84V1 Real Exam Questions and Answers FREE Updated on 2021
NEW QUESTION 19
A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars.
Which routing approach do you use?
- A. Route the request to a manager who assigns the agent.
- B. Route to a skilled member of a work group.
- C. Route requests to a skilled work group.
- D. Route to a work group based on the location.
Answer: C
NEW QUESTION 20
Select each description on the left and drag it to the correct field type on the right.
Answer:
Explanation:
NEW QUESTION 21
An airline has the following requirement:
A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the passenger declares that they will travel with a service animal.
How do you configure the case life cycle to meet this requirement?
- A. Create a child case for service animal accommodation to automatically resolve unless the passenger requires the accommodation.
- B. Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition.
- C. Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to run the process.
- D. Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed.
Answer: B
NEW QUESTION 22
Consider the following scenario:
An employee submits a request to purchase equipment. The request is sent to the manager for review. If approved, the request is forwarded to the Fulfillment department.
How do you name the step where the request is sent to the manager?
- A. Approve Employee Request
- B. Request Approval
- C. Review Request
- D. Manager Approves Request
Answer: C
NEW QUESTION 23
A pre-approval mortgage case type collects applicant information and real estate property details. Which field type stores and displays an applicant's mortgage loan amount correctly?
- A. Currency
- B. Decimal
- C. Picklist
- D. Integer
Answer: A
NEW QUESTION 24
A purchase request list report includes columns for case ID and regional cost center. A manager wants the report to show the total number of purchase requests for each of the regional cost centers.
How do you design the report?
- A. Create a filter for each cost center and count the case IDs.
- B. Summarize the regional cost centers by count.
- C. Define a function for the cost center column to total the case IDs.
- D. Summarize the case ID column by count.
Answer: D
NEW QUESTION 25
A requirement states: When a business guest checks out of a hotel, the guest must complete a hotel review to receive a corporate discount.
Select the case type relationship that satisfies the requirement.
- A. Configure hotel review as a child case of the checkout request.
- B. Configure hotel review as a parallel process to the checkout request.
- C. Configure both checkout request and hotel review as top-level cases.
- D. Configure checkout request as a child case of hotel review.
Answer: B
NEW QUESTION 26
A retail company wants to provide a tracking tool for customers to enter their order number and see the order status, package location, and estimated delivery date. A small number of customers have requested a visualization tool that allows them to see a map with the path their package has traveled.
Which option fits the scope for the minimum lovable product (MLP) based on Pega best practices?
- A. A view that presents the order status and delivery date details
- B. A view that updates with order status and delivery date details when the customer enters the order number
- C. A view that presents the order status, delivery date details, and a map with the path the package has traveled
- D. A view where the customer can enter their order number
Answer: B
NEW QUESTION 27
You are defining a view for a loan application. If the loan applicant indicates that there is an existing open account, the Date account opened must be before the current date.
How do you configure the case type to verify that the value of Date account opened is in the past?
- A. Use a validation condition.
- B. Use a calendar control.
- C. Use a when condition.
- D. Use a pick list control.
Answer: A
NEW QUESTION 28
Which two situations require a data type? (Choose Two)
- A. A Work preference picklist is populated with two values: Full time and Part time.
- B. Patient medical history is accessed from and written to an external system of record.
- C. A Currency drop-down is populated with values from an external system of record.
- D. A Date of account creation field is set to a default value of the current date.
Answer: A,C
NEW QUESTION 29
Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
* The customer service agent may request additional information from the customer.
* The merchant is notified and given 15 days to dispute the fraud claim.
* If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account.
* If the fraud claim is rejected, the customer is notified and given 15 days to respond. Select the case life cycle design that follows the guidelines for identifying and naming stages.
A)
B)
C)
D)
- A. Option D
- B. Option C
- C. Option A
- D. Option B
Answer: B
NEW QUESTION 30
In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case.
Contact information changes must not alter or interrupt the primary flow of the case.
Which option meets the needs of this requirement?
- A. Add an optional action to the case workflow.
- B. Add an alternate stage to the case life cycle.
- C. Add an assignment to the case life cycle.
- D. Add a stage with a start condition to the case workflow.
Answer: D
NEW QUESTION 31
A bank wants to allow customers to deposit checks through their mobile phones. The check amount, bank routing number, and payer account number are scanned and sent to a check clearinghouse for processing.
Select each description on the left and drag it to the appropriate Three Pillars element on the right.
Answer:
Explanation:
NEW QUESTION 32
Consider the following user story:
As a customer, I want to be able to cancel an open service request at any time.
Select the configuration option that satisfies the user story.
- A. Add an alternate stage to the case life cycle.
- B. Add a stage-only action to each stage in the case workflow.
- C. Add a case wide action to the case workflow.
- D. Configure the Cancel button on the user views to resolve the case.
Answer: C
NEW QUESTION 33
You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within five days.
To meet this requirement, you must set the____________. in the service level to five days.
- A. urgency
- B. deadline
- C. goal
- D. priority
Answer: B
NEW QUESTION 34
Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?
- A. Add an Item Retention alternate stage and define a process for retention of item.
- B. Add a decision in the Item Return process to change the stage when a return is not necessary.
- C. Replace the Wait step in the Item Return stage with a Change Stage step.
- D. Add a condition to skip the Item Return stage when a return is not necessary.
Answer: D
NEW QUESTION 35
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