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Areas Tested in ASQ CMQ/OE
The CMQ/OE evaluation validates the candidates' skills on the following topics:
- Developing training plans and identifying the most effective materials that can improve the team’s performance.
- Using diverse tools that help in quality management;
- Understanding the elements that are part of supply chain management;
- Identifying and segmenting customers, together with managing customer relationship;
- Developing and deploying a strategic plan that helps any organization improve its performance;
- Managing skills and abilities, as well as developing advanced communication and project management;
- Understanding how to design an organizational structure, overpassing leadership challenges, defining teams and processes, and adhering to the ASQ Code of ethics;
The ASQ CMQ/OE exam is necessary for obtaining the Certified Manager of Quality/Organizational Excellence certification.
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Reference: http://asq.org/cert/manager-of-quality
ASQ CMQ-OE Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Management & Communication | 20% | - Presentation & Meeting Facilitation - Negotiation & Conflict Resolution - Communication Methods & Barriers - Management Skills & Styles - Customer & Supplier Relationships - Marketing & Customer Satisfaction |
| Topic 2: Supply Chain Management | 15% | - Supplier Development & Quality Improvement - Logistics & Inventory Management - Supplier Selection & Evaluation - Supplier Performance & Monitoring - Outsourcing & Vendor Management |
| Topic 3: Organizational Leadership | 20% | - Strategic Planning & Deployment - Leadership Principles & Techniques - Quality Culture & Behavioral Aspects - Performance Measurement & Management - Employee Development & Engagement - Change Management |
| Topic 4: Management Planning & Measurement | 25% | - Strategic Planning Tools (SWOT, Balanced Scorecard) - Benchmarking & Best Practices - Project Management Fundamentals - Business Performance & Data Analysis - Cost of Quality (COQ) Analysis - Metrics & Performance Indicators (KPIs) - Quality Tools (QFD, CT Trees, FMEA) |
| Topic 5: Quality Systems Development, Implementation, and Continual Improvement | 20% | - Continuous Improvement Tools (Kaizen, PDCA, Root Cause Analysis) - Documentation & Control - Process Improvement Methodologies (Lean, Six Sigma) - Risk Management & Prevention - Quality Management Systems (QMS) & Standards (ISO 9000) - Auditing (Internal, External, Supplier) |








