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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. What measures the dispersion of the data set?

A) Variance
B) Distance
C) Median
D) Mode

2. Which of the following is the biggest organizational challenge as it relates to patient experience?

A) Providing high-quality care to all patients
B) Managing policy mandates and regulatory requirements
C) Reducing costs related to the patient experience
D) Viewing patient experience as only the responsibility of clinical staff

3. A patient experience professional is meeting with a group of front-line nurses on a medical/surgical unit to identify why they are having difficulty hourly rounding on their patients. Which process improvement tool should be used to determine the root cause?

A) A Six Sigma control plan
B) A regression analysis
C) An inter-rater reliability tool
D) A "5 Whys" exercise

4. Which data visualization illustrates the impact of process change to staff related to patient experience improvement efforts?

A) Box and whisker diagrams
B) Bar graphs
C) Run charts
D) Pie charts

5. What would be included as part of a central process when applying Lean principles to health care?

A) Value stream mapping
B) Mystery shopping
C) Community interviewing
D) Experience diagramming

Solutions: