Cisco Renewals Manager exam, also known as Cisco 700-805, is a certification exam that is designed to test the knowledge and skills of individuals working in the field of sales and renewals management. 700-805 exam is intended for professionals who are responsible for managing the renewals of Cisco products and services. 700-805 exam covers a range of topics, including Cisco software and hardware products, licensing agreements, and customer engagement strategies.
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To become a Cisco Renewals Manager, candidates must pass the 700-805 exam, which covers a range of topics related to Cisco contract management and renewal. These topics include understanding Cisco's licensing models, identifying customer needs and opportunities, managing contract renewals, and negotiating contract terms. 700-805 exam also tests candidates' knowledge of Cisco's sales tools, processes, and best practices for managing customer relationships and driving revenue growth.
The Cisco 700-805 exam consists of 55-65 multiple-choice questions that must be completed within 90 minutes. The questions are designed to test a candidate's understanding of key concepts and principles related to IT service management and sales. 700-805 exam is computer-based and can be taken at any authorized testing center. Candidates who pass the exam earn the Cisco Certified Renewals Manager certification.
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Cisco 700-805 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Cisco Tools and Processes | 15% | - Contract management and entitlement verification - Renewal workflows and escalation procedures - CCW, renewal tools and automation - Smart Accounts and licensing frameworks |
| Topic 2: Customer Success Foundation | 20% | - Recurring revenue financial terms - Success Plan components and RM responsibilities - RM role, tasks and RACI framework - Health Index and success metrics |
| Topic 3: Business Acumen | 35% | - Available To Renew, contract value and renewal types - Value communication and tool usage - Evaluate customer products and business alignment - Financial terms: CAPEX, OPEX, procurement models |
| Topic 4: Leadership and Renewals Process | 30% | - Upsell / cross-sell opportunity identification - Risk assessment at T-9, T-6, T-3 milestones - End-to-end renewals motion and account team collaboration - Quote development, exceptions and order processing |
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