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Salesforce AP-204 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Analytics | 6% | - Reporting and KPIs
|
| Data Setup | 36% | - Security and access
|
| Visit Execution | 36% | - Automation and validation
|
| Integrations | 6% | - System connectivity
|
| Visit Planning | 6% | - Territory and route management
|
| Platform | 10% | - Core platform configuration
|
Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:
1. ABC Cloud is considering implementing Communications Cloud and Industries Order Management (OM) to integrate with its new network provisioning platform. The network provisioning system orchestrates activation with low-level network elements and transmits different milestones to different upstream systems including Communications Cloud. Industries OM should react on certain milestones and progress its order to the next stages.
What should a Consultant consider when designing orchestration flows for these requirements?
A) Advise the intermediate layer to filter out only Industries OM relevant milestones to be forwarded to Communications Cloud. Implement a Push Event for each milestone to progress the order in the orchestration flow.
B) Configure a Push Event for each milestone from the network provisioning platform; this will allow a Sales representative to monitor order progress in the orchestration plan.
C) Configure a Push Event for Industries OM relevant milestones. Irrelevant milestones will not trigger the orchestration plan to progress so it will not count against governor limits.
D) Configure an integration procedure to process each milestone and change the order status according to the milestone value. Let the integration procedure change the order status, this in turn will trigger out-of-the-box implementation that progresses the orchestration plan to the next stage.
2. Universal Containers (UC) is a Communications Service Provider using Communications Cloud. UC wants to create a guided ordering process for their Sales Agents and B2C Customers.
Which two options are technically feasible?
A) Use OmniScript to build the guided ordering journey for agents and OmniScript via OmniOut on a Salesforce Experience for customers.
B) Use OmniScript to build the guided ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS.
C) Use Salesforce Flow to build the guided ordering journey for agents and Salesforce Flow via Lightning Out on a third-party CMS for customers.
3. United Telecom (UT) has initiated high-speed offerings on Communications Cloud after upgrading its network.
Which out-of-the-box MACD process should UT consider when upgrading existing assets to high-speed offers for interested customers?
A) Modify order
B) Disconnect and new order
C) Change of Plan
D) Apply Promotion
4. Universal Containers is using Communications Cloud Order Management and just onboarded their enterprise sellers and regional champions from various regions. After adding these sellers, the volume of orders has gone up considerably and orchestration is failing because the number of Apex jobs queued is exceeding the maximum allowed.
What should a Consultant suggest to mitigate the orchestration errors?
A) Optimize the number of orchestration auto tasks and use manual tasks.
B) Enable Platform Events processing for orchestration.
C) Create an Apex class that splits the orders into multiple orders and submit them asynchronously.
D) Raise a support case to increase the limit of Apex jobs.
5. Which Lightning component can an admin add to a Consumer Goods assessment task record page?
A) Planogram Check
B) Promotion Check
C) Inventory Check
D) In-Store Products Check
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,B | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: C |








