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Salesforce AP-207 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Data Management | - System integration concepts
|
| Topic 2: Energy and Utilities Industry Fundamentals | - Energy and utilities business processes
|
| Topic 3: Salesforce Energy & Utilities Cloud Capabilities | - Core platform capabilities
|
| Topic 4: Metering, Billing, and Usage Management | - Billing processes
|
| Topic 5: Customer Engagement and Experience | - Digital customer experience
|
Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:
Question 1
An energy company is building a Customer 360 view for its call center agents. They start with the Energy and Utilities Cloud Contact Center Console but need to make modifications.
Which tools are primarily used to create and modify this console?
A. Custom Code: Lightning Web Components (LWC), Apex, and Visual Force pages
B. Platform: Flaws, Visual Force, Lightning Components, and Apex
C. OmpiStudio: OmniSeript, FlexCards, DataRaptors, and Integration Procedures
D. Industries CPQ: Opportunity, Quote, and Order Management
Question 2
An energy company provides electricity to business customers. There are several cost components for electricity.
How would a consultant model these cost components in Energy and Utilities Claud?
A. Create different pricing elements for each cost component.
B. Create child products for each cost component.
C. Create one child product for all cost components.
D. Create custom fields on the line item object for each cost component.
Question 3
Which two items are necessary before starting a data mapping exercise from the billing system to Energy and Utilities Cloud?
Choose 2 answers
A. Project team roles and responsibilities
B. A high-level object map of the entities and fields used by the billing system
C. Technical connection details for the billing system
D. Understanding of the Energy and Utilities customer data model
E. A decision on the tool or technology that will be used for migrating the data (ETL)
Question 4
An energy company wants to integrate its current Product Catalog legacy system with its Salesforce org. which uses Industries CPQ. In this API. all products require a Product type, which can be one of four values: Energy, Batteries. Measurement, or Solar Panels This information must be captured in Salesforce and be easily searchable in the org to be sent to the system.
What is the recommended way to design it in Energy and Utilities Cloud?
A. A Velocity Picklist can be configured and related to Produc12 object
B. A picklist attribute can be configured and associated to each product individual^
C. A picklist attribute can be configured and associated to the base object type.
D. A picklist field can be added to the Prodoct2 object
Question 5
An energy company implementing Energy and Utilities Cloud needs to generate a contract frame its proposals that include up to 100 line items, with its template already built in a DOCX file. According to the new company branding, custom fonts were used.
A. Client-Side generation, as this doesn't have a high number of line items
B. Server-Side generation, as this has a high number of line items
C. Server-Side generation, as Client-Side doesn't support custom fonts
D. Client-Side generation, as Server-Side deesn't support DOCK templates
E. Using the Contract Lifecycle Management, which Document Generation mechanism should the administrator recommend?
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: B,D | Question 4 Answer: D | Question 5 Answer: A |








